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French Speaking Wireless Technical Support Engineer

Egypt - Cairo


31 7103
  • Job Role / Function


  • Manage others


  • Vacancies


  • Years of Experience

    3 - 7

  • Career Level

    Mid Career / Senior

  • Nationality


  • Gender


  • Employment Type

    Full time

  • Expiry date

    20 Dec 2014

Job description

    Works as Wireless customer support engineer CSE in Egypt Technical Assistance Center (E- TAC).
    - Handle Customer Requests related to wirelessNewtork Products
    - Troubleshooting and handling customer requests according to ETAC workflow and regulations.
    - Accept Customer Request, Respond & resolve them quickly & effectively according to SLA.
    - Working in shifts if needed.
    - If assigned, participate in Projects & acceptance testing Inside/outside Egypt.
    - Participate in meetings /Presentations within the TAC organization to provide technical perspective of Wireless Network Product line.
    - If assigned, provide Technical Supervision/tutoring for staff.
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Job requirements

    2 -4 years experience in related field.
    - Bachelor degree in Telecommunications Engineering
    - Fluent of English reading and writing, French is plus
    - Excellent Communication Skills
    - High ability of fast learning and practice.
    - Good team work
    - Good attitude and self motivated.
    - Excellent Anyltical Skills
    - Familier and Excellent understanding for wireless network Structre and Flow, Ex. BSS/ RAN Service, Signalling Flow and protocols
    -Familier with LTE network Structure , Service and Signalling Flow
    - Familiar with mobile technology "GSM, UMTS" equipments, hierarchy and Flow.
    - Huawei wireless Network equipments awareness is a plus.
    - Has ability to make self study for new topics to enhance his experience.
    - Ability to work under pressure.
    - Ability to travel and work in 24* 7 shifts
    - Ability to work in a team, professionally and personally with different reporting schemes.
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Additional Information

ETAC workflow and regulations.

About this company

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

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