Front Office Agent

Egypt - Cairo


1 104
  • Job Role / Function


  • Years of Experience


  • Career Level

    Entry Level

  • Gender


  • Expiry date

    30 Nov 2022

Job description

    To maintain all equipment; wear correct uniform.
     To be aware about SUNRISE Key persons.
     To know internal and external extensions.
     Never provide any information about accommodated guests while answering all
    incoming telephones.
     To answer all incoming calls within 3 rings.
     To provide internal and external calls for the guests.
     To read the logbook and follow up any comments
     To ensure that all needed supplies and materials are ready and available to facilitate
    smooth check in and check out
     To be sure that all back up reports are printed and available at the desk
     To be sure that all VIP, Repeated Guests and Honeymooners are blocked
     To ensure by checking in that vouchers or cash receipt are collected
     To ensure that registration card is complete upon check in

     To ensure that guest received prompt and efficient service when approaching the desk
     To ensure before checking out that all the rooms covered either by voucher or paid cash
     To be sure that the next day departure room accounts are closed for easy and smooth
    checking out
     To be familiar with all rooms rate of individuals, daily events, promotions and all hotel
     To be aware of Front Office procedures and computer system
     To ensure that desk appearance is up to standard
     To be fully aware of hotel emergency and security procedures
     To follow up trace report for the missing vouchers or payment
     To update the Housekeeping with any changes for the blocking
     To ensure that all checked out room's buckets are clean before shift end
     To ensure that cashier shift is closed and zero balance
     To make sure that the shift paperwork filing is done before shift end
     To ensure that all rates are within the rate policy structure and that no rate are changed
    unless approved (Night Shift task)
     To ensure that all tour operators’ rates are according to the contract (Night Shift task)
     To follow up pending tasks and maintenance requests
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Job requirements

    BSc/BA (Preferred Faculty of Tourism)
     V.good English Language.
     Excellent communication skills.
     Excellent knowledge of MS Office.
     Presentable.
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Additional Information

About this company

SUNRISE Resorts & Cruises
SUNRISE Resorts & Cruises is one of the leading hotel chains in Egypt, currently owning and managing 20 resorts and 7 cruises scattered around the most exclusive spots. The resorts are located in Hurghada, Sharm El Sheikh and Alexandria, while the cruises are located in the wondrous ancient cities of Luxor and Aswan. SUNRISE is keen on offering a first-class luxury hospitality experience to offer you an unmatched vacation beyond your dreams. Immerse yourself in lavishly spacious and comfy rooms and suites, exquisite a la carte restaurants, splashing aqua parks and pools, mesmerizing views and more.
SUNRISE Resorts & Cruises was founded in 2002 by Hossam Gouda El Shaer, an Egyptian entrepreneur who brought with him years of experience in the tourism industry as well as a valuable heritage of one the oldest families in the field. Our founder’s extensive experience and his knowledge of the needs and requirements of guests and tourists were the key elements in launching an organization that has been constantly and consistently exceeding guests’ expectations.
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