Guest Service Officer

Egypt - Cairo


2 124
  • Job Role / Function


  • Years of Experience


  • Career Level

    Entry Level

  • Gender


  • Expiry date

    30 Nov 2022

Job description

    To know VIP guests arrivals and departures day / time (from Front Office daily report) in
    order to arrange farewell for departure VIP guests and welcoming escorting for arrival
    VIP guests
     To know from Fidelio System VIP guests arrivals at current day in order to check rooms,
    amenities, Welcome Letters (check if there is changes from previous day VIP report of
    arrival on current day to ensure that orders had been sent for all VIP guests)
     To update VIP guests report, check if all VIP guests from previous day arrived, be
    attentive with room change or no show
     To update VIP amenities refreshment sheet: add to refreshment sheet new VIP guests
    arrival on current day and make orders for the next day
     To update VIP Long Stay Guests report each day
     To check Birthdays for current day and next day; confirm with the guests regarding
    event, send message one day in advance, check in current day A La Cart Restaurants
    reservations if guest have special event in order to make birthday cake order
     To check in Orientation sheet; orientation for current day and next day; prepare all for
    conducting orientation (print Fact Sheets and check show rooms if required)
     To make room inspection for VIP guests arrivals; VIP amenities to be present in the
    room (according to the guests arrival time)
     To make every day the Courtesy Calls; all done calls (answer and no answers as well
    must be added in new sheet)
     To follow all orders and requests in GSC system
     To check turn down service at 19:00 each day (VIP guests rooms and regular guests -
    minimum 10 rooms per day)
     To prepare and send daily reports to resort’s GM and HODs: VIP guests in house,
    Guests Comments Form, Courtesy Calls file, GSC system follow up sheet, Birthday
    sheet, Orientations, Room inspections, VIP Refreshment, Internet Reviews Track sheet
     To coordinate with Tour Leaders in regards to arranging info meetings
     To attend VIP Parties and GM dinners
     To check each meal (breakfast, lunch and dinner) due to the last updated Menu and
    Minimum Requirement Check list. To remain at the entrance of the restaurant in order to
    welcome the guests and assist with finding the table and escort the guests to the tables.
    To check restaurant and snack bars cleanliness, food refilling / presentation /
     To print A la carte restaurants reports for current day. If there is urgent case in regards
    to reservation to contact F&B Manager in order to make additional reservation for the
    guests. To add to the list rooms from the logbook which has doubling up
     To check cleanliness of the Beach / Public Areas cleanliness in the round between
    13:00-14:00. To check umbrellas, sun beds, mattresses condition, sand and volleyball
    field cleanliness
     To add in log book: Topic of the Day, Animation Show, Theme Night in International
    Restaurant of current day, orientations of current day and next day, occupancy, current
    day arrivals and departures time
     To conduct at the evening Electronic Questionnaire survey in assigned A la carte
    restaurants and International Restaurant
     Administration
    (in case if translation of native language is required)
     To upload daily reports to the INTRANET where required
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Job requirements

     BSc/BA (Preferred Faculty of Tourism)
     Excellent English Language and other languages (German- Russian)
     Excellent communication skills.
     Excellent knowledge of MS Office.
     Presentable.
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Additional Information

About this company

SUNRISE Resorts & Cruises
SUNRISE Resorts & Cruises is one of the leading hotel chains in Egypt, currently owning and managing 20 resorts and 7 cruises scattered around the most exclusive spots. The resorts are located in Hurghada, Sharm El Sheikh and Alexandria, while the cruises are located in the wondrous ancient cities of Luxor and Aswan. SUNRISE is keen on offering a first-class luxury hospitality experience to offer you an unmatched vacation beyond your dreams. Immerse yourself in lavishly spacious and comfy rooms and suites, exquisite a la carte restaurants, splashing aqua parks and pools, mesmerizing views and more.
SUNRISE Resorts & Cruises was founded in 2002 by Hossam Gouda El Shaer, an Egyptian entrepreneur who brought with him years of experience in the tourism industry as well as a valuable heritage of one the oldest families in the field. Our founder’s extensive experience and his knowledge of the needs and requirements of guests and tourists were the key elements in launching an organization that has been constantly and consistently exceeding guests’ expectations.
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