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HELP-DESK SUPPORT ASSISTANT

Company name : Confidential
Egypt - Cairo

Posted

18 5723
  • Job Role / Function

    eCommerce

  • Vacancies

    4

  • Years of Experience

    2 - 3

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Gender

    Unspecified

  • Employment Type

    Full time

  • Expiry date

    18 Aug 2019

Job description

    Job Overview

    To provide 1st & 2nd line (helpdesk) technical support to e-payment and front-end banking applications, assisting them with hardware and software problems via phone, email or onsite.

    Duties and Responsibilities

    To provide technical support; answering support queries either onsite or via phone or email
    To maintain a high degree of customer service for all support queries and adhere to all service management principles
    To take ownership of user problems and be proactive when dealing with user issues
    To log all calls on the call logging system and maintain full documentation
    Respond to enquiries from clients and help them resolve any hardware or software problems
    Maintain a log of any software or hardware problems detected
    Support users in the use of Computer equipment by providing necessary training and advice
    To allocate more complex service issues to the relevant IT Support member
    To arrange for external technical support where problems cannot be resolved in house
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Job requirements

    Relevant 1st line / Helpdesk support experience
    Strong knowledge of banking products / services
    Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
    Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
    Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
    Excellent telephone manner and face to face communication skills
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Benefits

    Medical Insurance
    Social insurance
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Additional Information

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