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Salary
5000 6000 Month
5,000 - 6,000 Unspecified -
Job Role / Function
Administration & Support
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Manage others
No
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Vacancies
8
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Years of Experience
2 - 5
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Career Level
Entry Level
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Degree
Bachelor
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Gender
Male
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Age
Min: 22 - Max: 30
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Employment Type
Full time
Job description
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We are currently on the lookout for an IT Support Specialist to join our team. This is a rare opportunity for an individual who is able to build relationships and gain trust with the business while managing help-desk requests, including troubleshooting of hardware, software applications, operating systems and network connectivity.
Responsibilities:
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The successful candidate will be responsible for supporting and maintaining the desktop computing environment. This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software life-cycle.
This position will also perform the majority of the mentioned tasks while providing a high level of customer service to the developers which also includes Linux system administration.
Tasks Include (but not limited to):
- Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.
- Enforce corporate security standards and industry best practices for the desktop computing environment.
- Manage work requests via a Help-desk ticketing system and create documentation for support processes and workflow.
- Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges.
- Support and Maintain Network and internet connections
- Support and Manage Telephone System and Server
- Provide periodic training or New Hire Orientation as required.
- Manage and maintain hardware and software inventory.
- Install Repositories and Configure Local Web Servers (Apache, MySQL ...etc)
Job requirements
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- Must possess advanced knowledge of PC software applications, operating systems (Windows/Linux), and hardware (PCs, Laptops, Routers, Switches)
- Must possess a thorough understanding of TCP/IP networking, including SMTP, DNS, FTP, and HTTP
- Must understand and communicate difficult concepts and provide instructions in a clear, straightforward manner
- Must have problem Solving skills and be able to train end-users with tact and patience
- Must be able to document work for effective future maintenance
- Must be able to work and communicate effectively in a team environment, yet be able to complete tasks individually
- Must be able to establish and maintain protection of sensitive data and resources with appropriate safeguards in accordance with policy and legal requirements
You should also have Experience in
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- Apache Web Services and PHP Configuration
- SQL database servers (MSSQL, MySQL, Postgres)
- Elastics telephone system administration
- Amazon AWS Dashboard
- Computer and/or network security systems, Firewalls, applications, procedures, and techniques
- VOIP Technology and Telephone Devices
Benefits
Additional Information
Skills:
IT Support
System administrator
Network Administrator
Windows
Linux
Servers
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