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Online Sales Support

Egypt - Cairo

Posted

197 4089
  • Salary


    6,000 - 7,000 EGP - Egyptian Pound

  • Job Role / Function

    Leisure/Travel/Tourism

  • Manage others

    Yes

  • Vacancies

    5

  • Years of Experience

    2 - 4

  • Career Level

    Mid Career / Senior

  • Degree

    Bachelor

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Age

    Min: 22 - Max: 29

  • Employment Type

    Part time

  • Expiry date

    29 Oct 2017

Job description

    Job Purpose
    Responsible for reservations and ticketing through Amadeus System.
    Handling any ticketing issues that face the customers regarding the re-booking and the refund in order to guarantee the best customer experience and satisfaction.
    Job Description:
    Receiving calls and assist clients to confirm/ change/ cancel bookings
    Assisting with customers inquiries and concerns, like notifying about luggage limits/ visas/ passport requirements
    Collecting payments, checking duplication and maintaining records of transactions.
    Discussing the clients requirements and advising on suitable options
    Managing customer’s profile and using multiple search techniques and tools.
    Following company guidelines while thinking quickly and outside the box to offer alternative solutions and fulfill the customer’s needs and expectations.
    Handling inbound and outbound calls consistently meeting and maintaining departments goal.
    Preparing and locating records and information to customers.
    Job Conditions:
    It's full-time vacancy.
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Job requirements

    Ability to work cooperatively with all employees.
    Good written and spoken communication skills.
    Operational knowledge of Amadeus GDS.
    Ability to work under pressure.
    Ability to solve problems.
    Good on Microsoft applications (Word, Excel, Access, and PowerPoint).
    A dynamic, outgoing, flexible, thorough and organized candidate.
    Excellent customer service skills which provide solutions and meet clients concerns.
    Able to understand complex fare computations and itineraries workflow and processes.
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Benefits

    Social and Medical Insurance
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Additional Information

About this company

Flyin
Flyin.com is a part of Saudi Ebreez Company for Travel and Tourism that owns and operates Flyin.com which is the first and only “Online Travel Agency” in Saudi Arabia that offers an integrated travel services and innovative solutions for people residing in Saudi Arabia, across the Middle East and around the world.

We are providing different and wide choices to travellers in the travel services by allowing not only travel agencies but also individuals act as a travel agency, once an account is created and the agent will be given all benefits that any traditional travel agency would have.

We have achieved this commitment by carrying out a strategy of investing in the right technology and personnel to deliver a smooth transaction every time, we are dealing with more than 60 low-cost carrier, providing the possibility of booking more than 350 air carriers internationally and more than 120,000 hotels worldwide.
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