Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Provide product and service information to customer.
Assist customers with solutions, counselling, and information about the company’s policy and services.
Promote the company and services with a positive attitude and knowledge.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Required languages for Travel Advisor accounts:
German C1 + English B2.
Italian C1 + English B2.
French C1 + English B2.
Required languages for Retail accounts: