Retail Banking- Relationship Manager

Egypt - Cairo


6 120
  • Job Role / Function


  • Years of Experience


  • Career Level


  • Gender


  • Expiry date

    30 Nov 2022

Job description

    Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
    Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
    Maintain a superior customer service experience including pre-empting issues and proactive servicing
    Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
    Maximize profitability from the priority base
    Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers
    Up-sell and cross-sell other bank products and services to existing customers
    Minimize customer attrition
    Maintain customer contact
    Train and coach subordinates (Particularly new recruits + graduate trainees)
    Assist Branch manager in the setting of sales action plan related to the branch
    Periodical evaluation of performance level versus target
    Follow-up with other (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases
    Follow-up / track in coordination with branch manager on the progress of outbound calls, referrals from teller counter, in addition to the preparation and submission of weekly activities
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Job requirements

    Nature of job requires very good English, in presenting all business documents and report writing and in communicating with stakeholders
    University degree
    3 years in retail banking, customer service
    Leadership and management
    Selling skills
    Problem solving & decision making abilities
    Communication & interpersonal skills
    Time management & organizational skills
    Customer service & communications skills courses
    Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
    Interpersonal skills
    Presentation skills
    Written & oral communication
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Additional Information

About this company

Credit Agricole Egypt
Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide.

Established in 2006, Crédit Agricole Egypt has become an active player in Egypt’s financial industry offering a wide range of innovative and convenient products to its clients across the entire spectrum: Corporate, Enterprises and individuals. As a committed bank, Crédit Agricole Egypt’s key goal is its customers’ satisfaction by valuing and prioritizing their best interests. Thus, Crédit Agricole Egypt has created specialized segments to cater its customers’ needs by offering the sound advice and tailored financial solutions.

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action.
We thank you for your commitment for an ongoing easy exchange of communication
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