Retail Banking - Relationship Officer

Egypt - Cairo


10 218
  • Job Role / Function


  • Years of Experience

    1 - 2

  • Career Level

    Entry Level

  • Gender


  • Expiry date

    30 Nov 2022

Job description

    Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
    Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
    Maintain a superior customer service experience including pre-empting issues and proactive servicing
    Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
    Maximize profitability from the priority base
    Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers
    Up-sell and cross-sell other bank products and services to existing customers
    Minimize customer attrition
    Maintain customer contact
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Job requirements

    Bachelor degree
    1-2 years in retail banking, customer service
    GT who passes basic certificate
    Customer service workshops accreditation certificate
    Sales techniques
    Customer service etiquette
    Bancassurance accreditation
    Compliance & Legal
    Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
    Interpersonal skills
    Sales skills
    Written & oral communication
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Additional Information

About this company

Credit Agricole Egypt
Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide.

Established in 2006, Crédit Agricole Egypt has become an active player in Egypt’s financial industry offering a wide range of innovative and convenient products to its clients across the entire spectrum: Corporate, Enterprises and individuals. As a committed bank, Crédit Agricole Egypt’s key goal is its customers’ satisfaction by valuing and prioritizing their best interests. Thus, Crédit Agricole Egypt has created specialized segments to cater its customers’ needs by offering the sound advice and tailored financial solutions.

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action.
We thank you for your commitment for an ongoing easy exchange of communication
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