making appointments to meet new and existing customers
understanding your customers’ needs
making presentations to promote new products and special deals
agreeing sales, prices, contracts and payments
meeting sales targets
recording orders and sending details to the sales office
advising customers about delivery schedules and after-sales service
basic negotiation structure that works in every situation
meeting the needs as a necessary aspect of the achievements
negotiation based on recognized facts and benefits to the other party
techniques of dealing with objections and difficult situations