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Senior Recruitment Specialist

Egypt - Cairo


8 3138
  • Job Role / Function

    Human Resources/Personnel

  • Years of Experience


  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    24 Feb 2022

Job description

    •Support Accounts and give recruitment advice to management, supervisors and employees •Conduct Competency Based Interviews (CBIs) and final assessments for FLL positions and other Managerial positions (MLL) upon need.
    •Determine selection criteria with the Hiring Managers/ Recruitment Manager and identify the account profiling needs for the team, and SYKES Culture
    •Train and advise Hiring Managers on interviewing techniques and assessment methods
    •Monitor the use of Kallidus and ensure the recruitment cycle is being followed by the team
    •Assign SRs to different recruitment team members when needed and support with coaching on the most effective sourcing technique
    •Monitor and coach on the filing system
    •Design job descriptions after performing the needed job analysis
    •Ensure the team follows SYKES branding process for job posting
    •Attend job fairs and recruitment events
    •Support with identifying future hiring needs and proactively prepare sourcing plans
    •Ensure meeting all SLAs of open vacancies according to the defined process
    •Manage the performance of the team, develop and coach team members when they are carrying out their day to day duties
    •Recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual quality hiring and selection
    •Deal with underperformance cases in a professional, consistent and timely manner, seeking advice as necessary
    •Conduct regular 1:1s, daily checkpoints and bi-weekly Audits
    •Ensure fair utilization of team’s effort & the workloads of the team, motivating them to ensure that all KPI’s are met
    •Communicate effectively with the team ensuring that all messages and information are being communicated consistently & ensures communication gaps and conflicts with relevant stakeholders •Ensure a high standard of code and leadership by being a role model and setting an example for others to follow
    •Be able to report on team’s deliverables and KPIs and hold oneself accountable on them •Be able to deliver the following reports on timely manner: Sources ROI – Source utilization – Team’s utilization, and other related recruitment reports that may be assigned
    •Provide individual coaching & training to team members where appropriate.
    •Reach targets in respect of quality
    •Foster a culture of continuous improvement in the team
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Job requirements

    •Minimum 5 years of experience in Talent Acquisition Field
    •Call Centre background is preferred
    •HR Diploma or equivalent is preferable
    •Proficiency in English/French/German/Italian languages (C1-C2)
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Additional Information

About this company

SYKES is now part of Sitel Group.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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