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Senior Technical Writer

Egypt - Cairo


10 4143
  • Job Role / Function

    Information Technology

  • Years of Experience

    3 - 10

  • Career Level

    Mid Career / Senior

  • Degree


  • Education

    Bachelor's of Computer Science, Computer Information Systems, Language related degree with some technical training or any other applicable degree.

  • Nationality


  • Gender


  • Employment Type

    Full time

  • Expiry date

    08 Mar 2019

Job description

    General Statement of Duties:

    Produces and maintains technical documentation, tutorials and general learning materials for software products, services and processes. Provides subject matter expertise and technical leadership; leads documentation tasks/projects to successful completion

    Major Duties and Responsibilities

    Produce user guides, guidelines, and training materials for desktop, mobile, and web-enabled applications, in different languages, mainly Arabic and English, in a wide variety of formats including documents, pdf, online help files, html, and video.
    Proofread guides to track incorrect statements, alert messages, instructions, and spelling mistakes available, and suggest corrections.
    Edit and finalize documents to make them ready for publication and distribution to customers.
    Design and develop product feature lists, function lists, write-ups, document templates, QCPs, and forms.
    Provide translation services of documents, brochures, videos, PowerPoint presentations, and company communications to internal clients – mainly from English to Arabic and vice versa.
    Mentor fellow team members on the production of high-quality documentation.
    Provide advice on the appropriate use of language in products and product documentation.
    Provide language support to other departments regarding grammar, spelling, and sentence structure.
    Work with cross-functional teams to gather, organize and document information, and maintain project-related documentation.
    Help to maintain a team’s current technical writing knowledge to leverage technology through formal and informal team training.
    Investigate, select, and apply best-of-breed tools, techniques, and technologies for technical writers to improve documentation processes, as needed.
    Accurately estimate the duration of documentation tasks.
    Maintain accurate records and files of work and revisions. Submit work status updates to management.
    Ensure that documentation projects meet the product requirements in the time allowed.
    Promote an environment oriented to trust, open communication, creative thinking, cohesive team effort, and constant improvement.
    Develop, foster, and enforce team accountability to meet commitments.
    Complete special projects and assignments as assigned

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Job requirements

    Qualifications and Experience

    Bachelor's of Computer Science, Computer Information Systems, Language related degree with some technical training or any other applicable degree.
    At least the years of experience as a Technical Writer or other relevant experience.

    Skills Required

    Excellent written communication, verbal communication and presentation skills (Arabic & English).
    Excellent editing skills, with attention to detail, consistency and a strong focus on quality.
    Excellent communication skills, ability to communicate effectively with individuals at all levels, with appropriate discretion where required.
    Strong ability to follow established standards and to identify new ones to improve documentation.
    Advanced proofreading, indexing, document design and document publishing skills.
    Excellent knowledge in Microsoft Office.
    Excellent knowledge in graphical tools such as SnagIt and Paint Shop Pro, etc.
    Strong people tasks/projects skills.
    Excellent research, planning and analytical skills.
    Excellent project and time management skills.
    Flexibility and a proven ability to work well under pressure.
    Self-motivated, practical, proactive, and solution oriented.
    High degree of commitment, engagement and independence.
    Organizational, multi-tasking, interpersonal, and problem-solving skills
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Additional Information

About this company

Integrated Technology Group
Integrated Technology Group (ITG) is an international, dynamic, innovative and technology-driven company that operates through three branches: ITG Middle East, ITG America, and ITG Africa.

The firm's strength lies in its vision, which hinges on technological innovations and the ability to identify potential business frontiers well ahead of the competition.

About 7% of ITG's revenue is invested in research and development. We realize the importance of investing in R&D to maintain ITG's technological lead and continuously develop innovative solutions to meet our customers' needs.

ITG has a strong local and international presence with deployments in the United States, the Middle East, North Africa and Europe. The firm focuses on providing timely, professional services and support to its clients, and pays close attention to maintaining the highest level of customer satisfaction attainable.

The beginning of ITG History was in 1989 when Mr. Walid Tahabsem, our Chief Executive Officer, founded the company with two of his colleagues, Mr. Mohammed Nassar and Mr. Ali al-Saadi.

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