Technical support engineer-English speaker

New
Egypt - Cairo

Posted

0 31
  • Job Role / Function

    Information Technology

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

    Greet customers in a courteous, friendly, and professional manner using
    agreed-upon procedures
    Listen attentively to customer needs and concerns; demonstrate empathy
    while maximizing the opportunity to build rapport with the customer
    Troubleshoot basic and routine customer issues that are technical in nature,
    including hardware, software, networking, or other designated client
    products
    Follow appropriate escalation path to resolve technical issues; including
    making follow up outbound calls to customers or other parties as needed
    Solve problems that are generally unstructured and require extensive use of
    conceptual thinking skills
    Ensure service delivered to our customers meets contractual Key
    Performance Indicator (‘KPIs’)
    Greet customers in a courteous, friendly, and professional manner using
    agreed-upon procedures
    Listen attentively to customer needs and concerns; demonstrate empathy
    while maximizing the opportunity to build rapport with the customer
    Clarify customer requirements; probe for understanding
    Prepare complete and accurate work including appropriately notating
    accounts as required
    Participate in activities designed to improve customer satisfaction and
    business performance
    Grads only.
    Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server,
    MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
    (B2/C1) English language level is a must.
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Job requirements

    Bachelor’s degree holder
    Minimum 1 Year Tech Support/ IT Administration experience with MCSA or
    CCNA or Background
    Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server,
    MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
    (B2/C1) English language level is a must.
    Additionally, if you are familiar with Microsoft products (basic knowledge)
    and you can lose the jargon and explain steps in a simple way, you are very
    likely to be successful in our process.
    General package: Gross 14,000 EGP
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Additional Information

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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