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Ticketing Agent

Egypt - Cairo


0 301
  • Salary

    5,000 - 6,000 EGP - Egyptian Pound

  • Job Role / Function


  • Manage others


  • Vacancies


  • Years of Experience

    2 - 4

  • Career Level

    Mid Career / Senior

  • Degree


  • Nationality


  • Gender


  • Age

    Min: 22 - Max: 29

  • Employment Type

    Part time

Job description

    Job Purpose
    Responsible for reservations and ticketing through Amadeus System.
    Handling any ticketing issues that face the customers regarding the re-booking and the refund in order to guarantee the best customer experience and satisfaction.
    Job Description:
    Receiving calls and assist clients to confirm/ change/ cancel bookings
    Assisting with customers inquiries and concerns, like notifying about luggage limits/ visas/ passport requirements
    Collecting payments, checking duplication and maintaining records of transactions.
    Discussing the clients requirements and advising on suitable options
    Managing customer’s profile and using multiple search techniques and tools.
    Following company guidelines while thinking quickly and outside the box to offer alternative solutions and fulfill the customer’s needs and expectations.
    Handling inbound and outbound calls consistently meeting and maintaining departments goal.
    Preparing and locating records and information to customers.
    Job Conditions:
    It's full-time vacancy.
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Job requirements

    What we need is :

    • Very good #Amadeus or Sabre users
    • #Call_center background is a must
    Very Good English
    • Males are preferred for this job due to rotational shift basis

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    • High competitive packages( Salaries / overtime/ overnight allowances)
    • Social & medical insurances applicable from day one
    • Flexible & learning environment
    • Fair & satisfying Career plans
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Additional Information

About this company

Flyin is a part of Saudi Ebreez Company for Travel and Tourism that owns and operates which is the first and only “Online Travel Agency” in Saudi Arabia that offers an integrated travel services and innovative solutions for people residing in Saudi Arabia, across the Middle East and around the world.

We are providing different and wide choices to travellers in the travel services by allowing not only travel agencies but also individuals act as a travel agency, once an account is created and the agent will be given all benefits that any traditional travel agency would have.

We have achieved this commitment by carrying out a strategy of investing in the right technology and personnel to deliver a smooth transaction every time, we are dealing with more than 60 low-cost carrier, providing the possibility of booking more than 350 air carriers internationally and more than 120,000 hotels worldwide.
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