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Work Force (CMD) Analyst

Egypt - Cairo

Posted

2 246
  • Job Role / Function

    Others

  • Years of Experience

    3 - 5

  • Career Level

    Mid Career / Senior

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Expiry date

    15 Apr 2020

Job description

     Support the management with all necessary information, planning models and scenarios
    to facilitate the decision-making process.
     Analyze the historical data to forecast and create staffing scenarios for inbound and
    outbound business functions.
     Workforce planning and scheduling for all operational accounts, from long term plans to
    the minutes intraday level.
     Ensure accurate planning and adequate staffing for operational accounts regarding all
    resourcing issues.
     Track, maintain, and document attendance, leaves and absenteeism of Xceed CSRs.
     Update HR and finance with attendance, absenteeism, and overtime.
     Control leaves balance and reserve annual leaves for Xceed CSRs.
     Maintain Operation headcount and headcount related issues.
     Report absenteeism and attrition figures of Operation to the concerned parties.
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Job requirements

     Bachelor Degree.
     3 years of experience in the same function.
     Fluency in written and spoken Arabic and English.
     Proficient user of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
     Workforce planning skills.
     Coaching and monitoring skills.
     Business and technical analysis skills.
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Additional Information

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