This job is no longer accepting applications. See More Jobs

Work Force (CMD) Analyst

Egypt - Cairo


2 246
  • Job Role / Function


  • Years of Experience

    3 - 5

  • Career Level

    Mid Career / Senior

  • Nationality


  • Gender


  • Expiry date

    15 Apr 2020

Job description

     Support the management with all necessary information, planning models and scenarios
    to facilitate the decision-making process.
     Analyze the historical data to forecast and create staffing scenarios for inbound and
    outbound business functions.
     Workforce planning and scheduling for all operational accounts, from long term plans to
    the minutes intraday level.
     Ensure accurate planning and adequate staffing for operational accounts regarding all
    resourcing issues.
     Track, maintain, and document attendance, leaves and absenteeism of Xceed CSRs.
     Update HR and finance with attendance, absenteeism, and overtime.
     Control leaves balance and reserve annual leaves for Xceed CSRs.
     Maintain Operation headcount and headcount related issues.
     Report absenteeism and attrition figures of Operation to the concerned parties.
Read More Read Less

Job requirements

     Bachelor Degree.
     3 years of experience in the same function.
     Fluency in written and spoken Arabic and English.
     Proficient user of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
     Workforce planning skills.
     Coaching and monitoring skills.
     Business and technical analysis skills.
Read More Read Less

Additional Information

About this company

Xceed Contact Center
Recent Jobs
Hot jobs

Download Jobzella Mobile App

Jobzella mobile app for Android and iPhone