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Work From Home - English Offshore Account Representative

Egypt - Cairo

Posted

37 4383
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 1

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Nationality

    Egypt

  • Gender

    Male

  • Age

    Min: 18 - Max: 40

  • Employment Type

    Full time

  • Expiry date

    19 Mar 2022

Job description

    The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

    Responsibilities

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Maintain basic knowledge of client products and/or services
    Prepare complete and accurate work including appropriately notating accounts as required
    Participate in activities designed to improve customer satisfaction and business performance
    Offer additional products and/or services
    Track, document and retrieve information in call tracking database
    Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
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Job requirements

    Fluent English speakers
    Flexible with rotational shifts.
    Graduates.
    Ability to work in a time-critical environment.
    Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
    Fluent Written and Verbal English Language is a must.
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Benefits

    Social & Medical Insurance
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Additional Information

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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