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Workforce Reporting Analyst

Egypt - Cairo

Posted

19 3589
  • Job Role / Function

    Customer Service

  • Years of Experience

    1 - 2

  • Career Level

    Mid Career / Senior

  • Gender

    Unspecified

  • Expiry date

    14 May 2020

Job description

    The mission of the reporting analyst is to ensure the production and delivery of customer reports (Internal/External) Continuous improvement of existing reports and participation in the implementation of innovative systems while ensuring compliance with reporting delivery.
    Standardize reporting across processes, functions, towers and regions.
    Provide essential reports that give visibility in all aspects to the management team.
    Present cost effective solutions to operations and management teams based on the data and assessment provided.
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Job requirements

    1-2 years of Call Center experience
    Ability to work nights and weekends as needed
    High familiarity with Power Bi
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Additional Information

About this company

UX Centers
UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS.
UX CENTERS , a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible to cover the entire value chain of customer relationship.
For several years, UX CENTERS has supported its customers operating in multiple sectors and industries, in creating value and optimizing the customer experience, with a unique approach oriented towards operational excellence.

UX CENTERS has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide. Combining human intelligence and artificial intelligence, UX CENTERS offers optimal proactive services.

By your side, we design innovative solutions, tailor-made and adapted to your profession and at each stage of the customer journey.

UX CENTERS continues to build strong strategic relationships with its customers. We work closely together to achieve the objectives set in terms of performance, transformation or financial results.
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