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• Experience in a digital and/or communications field, agency-side or in-house • Knowledge of social media platforms and the analytics that supports them. • Work with team to create branding message that's reflected across Atomic marketing materials, social media content and shared by employees.
Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help
• Work will include daily out-bounding to clients via phone, email and face to face meetings, managing all aspects of the business as it relates to our customers. • Comprehensive follow-up to ensure client’s complete satisfaction with the service • Up-selling services where applicable. • Developing new contacts within your client base to spread awareness of our services. • Researching and understanding each client's business to identify new opportunities. • Handling incoming client requests; problem solving as necessary. • Negotiating and renewing client contracts to meet and exceed revenue goals. • Negotiate/Execute agreement with authorized representatives to display/sell Charter products and services • Maximize implementation of corporate agreements • Sell Charter products and services, conduct product demonstrations and provide consumer education/support • Assist in customer issues and complaint resolution
Checking and calibrating instruments to make sure they are accurate Fitting new parts Carrying out quality inspections Responding immediately to equipment breakdowns Fixing faults or arranging for replacements to be installed Keeping production managers informed of progress Organizing teams to make sure 24-hour cover is available Making scheduled checks on machinery and parts Finding and fixing faults and calibrating instruments
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