- Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Contribute to team effort by accomplishing related results as needed - Manage large amounts of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Resolve customer complaints via phone, email, mail, or social media - Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain problem or reason for calling - Read from scripts - Handle changes in policies or renewals

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
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