customer service and sales in mobinil to provide the satisfaction to customer's needs by solving any problem and handling any issue concerning customer needs.
goals: upgrading my career.


Real Estate Advisor – Corporate Sales October 2012 - Present ( 9 Years - 10 Months )

•Interview clients to determine what kinds of properties they are seeking.

•Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

•Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

•Coordinate appointments to show homes to prospective buyers.

•Generate lists of properties that are compatible with buyers' needs and financial resources.

•Review plans for new construction with clients, enumerating and recommending available options and features.

•Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.

•Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.

•Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

•Visit properties to assess them before showing them to clients.

Senior Sales Representative June 2006 - September 2012 ( 6 Years - 3 Months )

Detailed Duties & Responsibilities
Achieving my sales target.
Providing best possible service to both external & internal customers to achieve highest level of customer satisfaction.
Communicates with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Activation, C Relations, O/Bound .etc.)
A complete & comprehensive understanding of MobiNil Products & Services to provide proper information to customers.

Customer Service Representative December 2004 - June 2006 ( 1 Years - 6 Months )

Detailed Duties & Responsibilities
Handling all incoming calls of the contact center.
Achieving the requested Staffed Time on a daily basis to minimize Lost Call Rate.
A complete & comprehensive understanding of Mobinil products & services to provide proper information to customers.

Tele-Marketing June 2004 - August 2004 ( 2 Months )


90 1997

Accounting Section (Bachelor, science,

the Faculty of Commerce, Ain Shams University 0000

2004, Accounting,

The English School 0000

Thanaweya Amma, Science,

Personal Info

Birth Date: 1979-11-12

Nationality: Egypt

Country: Egypt

City: Unspecified

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