Majid Al Futtaim

• Deliver a superior experience through the phone. • Process all incoming and outgoing calls accurately and courteously. • Handle guest requests. • Assist with guest queries and problems. • Reports complaints to the Business Units. • Encourage guests to come and visit MAF locations and drive footfall to Ventures Business Units. • To be fully aware with the facilities, services and special promotions offered by the Business Units and to pass this information on the guest whenever the possibility arises in order to maximize sales. • Play an active role in up-selling experiences. • Play an active role in booking Ski lessons and Penguins. • Assist in booking any special events at Ventures Business. • Fully aware of Loyalty Programs running within the Business. • Communicate Lost and Found issues with the Business Units. • Respond to emergency cases such as bomb threat, fire and critical situations. • Abide by standards policies and procedures governing cases of emergency such as fire, bomb Threat and other critical situations. • Note all incidents that may occur and inform the Business Unit Management. • Abide by principles of guest privacy. • Familiar with the Business Units Warden System. • Know the role in different evacuation process. • Fully aware with the Risk Assessments occurring in their working area.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
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