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• Understanding the clients requirements and then customizing packages and services as per their needs • Identify key clients and maintain relationship with all potential and existing organizations/ Partners • Research, prospect, and sell professionally in order to achieve maximum potential revenue for corporate and school segment. • Reach out to organizations, corporations, trade shows and special functions on regular basis (existing and new clients) to sell: Educational programs, field trips, school groups & corporate groups. • Promote our leisure units and generate footfall and revenue through B2B (business to business) and B2C sales (business to customer). • Report data to management and gathering market intelligence • Provide concrete feedback to the Sales Manager on changing marketing conditions, including trends in the market, as a result of direct sales solicitation, telephone, competition check, networking and direct mail, with his/her accounts. • Be responsible for all administrative requirements including reports, correspondence, logistics, event orders, budget reports • Handle all clients requirements and deliver accordingly, within operational parameters • Update and record all bookings, ensuring fluent communication of bookings across all departments. • Coordinate payments with finance section. • Update and record all reservations and confirmations of all groups
• Guarantee maximum guest satisfaction, by providing an exciting, professional and enjoyable experience in addition to monitoring the orderly operation of the store’s equipment in a clean and safe environment • Carries out minimal technical jobs (e.g. blocked tickets), empties and reconciles token machines when necessary and collects meter readings and reconciles tickets in machines. • Maintains the tidiness of the immediate work area to meet company standards. • Meets and assists guests on the floor to maximize their interest in using the games/rides available. • Keeps updated knowledge concerning promotions and fees in an aim to advise guests on the best value for money transactions available that meet their specific requirements. • Issues Magic Planet cards/tickets and carries out all the relevant transactions using the company’s Embed system including collecting and reconciling cash, vouchers, wristbands and coupons. • Issues and redeems prizes according to points’ value. • Maintains excellent customer service at all times in addition to handling all guest complaints promptly and professionally and ensures immediate escalation to the Floor Supervisor on duty as required. • Answers customers’ inquiries about payouts and redemption issues. • Ensures that the Redemption Counter/merchandise items are shuffled periodically and organized in an attractive manner to maintain a fresh look at all times. Monitors and carries out stock checks with the necessary controls. • Operates rides according to the Standard Operating Procedures (SOPs’) • Ensures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner. • Guarantees the safe operation and evacuation of rides in case of accident or breakdown • Guarantees children are signed in and out of appropriate areas when needed. • Completes all log entries in the log book on the daily basis as required. • Guarantees proper opening and closing of all rides, machines, and points of sales in the assigned area at the end of the shift/business hours. • Aware of gaming techniques of available games to answer guest inquiries about features of the games in the respective area of work to ensure safe and proper use. • Adheres to all the company’s policies and procedures with regards to Health and Safety, grooming, code of conduct, working hours and attendance. • Ensures that games, rides and any company property in the store are handled in the right manner to prevent damage. • Supervises and monitors stock movements from the store to Redemption and/or machines. • Acts as a Health and Safety representative when and where required as per the Management instructions in addition to any other duty assigned by the Store Management.
• Provides support to the HR Manager in coordinating Human Capital services for the Head Office and Business Units. Assist in sourcing and selecting qualified candidates for the company in an efficient and cost-effective manner in addition to preparing all related paper work. • Initiates and processes personnel actions to effect changes in employee status such as transfers, promotions, leave of absences, and terminations • Prepare all onboarding and offboarding documents • Establish and maintain a filing system for the department and ensure all required documents and record updates are available. • Open personal files for new employees and ensure all relevant papers/ documents are properly filed. • Coordinate the process of reference & background checks of accepted employees • Ensure all certificates and documents to be submitted to governmental authorities. • Ensure that the company is aligned with the Social Insurance policies and Labor Law • Follow up on renewal of all contracts for all staff
To perform duties required in all departments at a consistently high service level whilst working within guidelines of MAF Cinemas policies and procedures. Service: • Follow MAF Cinema’s Service Steps to deliver a consistent high level of service to all guests. • Extend courteous departures as guests leave the restaurant • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc • Implement the MAF service steps. • Be familiar with the operation of Vista system and manual system procedures. Team: • Respect all fellow team members and treat as equals. • Always provide assistance to others where possible regardless of which department is listed on the roster. Health & Safety: • Adhere to policies & procedures listed in MAF Cinemas health and safety management program to ensure a safe environment for guest, colleagues and self. Food Hygiene & Handling: • Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination Suggestive Selling & Upselling: • Utilize suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction. Cash Handling: • Adhere the MAF Cinema’s cash handling policies to ensure all guests receive the correct change and minimize unders/overs for each and every shift.
• Operating the ski lift and assisting the customer on to and off the ski lift in accordance with the health and Safety regulations • Welcome and greet customers. • Assist customers onto and off the ski lifts. • Incase required need to be mobile on each ski lift. • Controls the ski lift in accordance with the health and safety regulations. • Ensure safety of children/guests • Ensures the proper maintenance and regular checks of the ski lift • Ensure the cleanliness of the ski lift. • Miscellaneous other tasks as reasonably required.
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