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Maintain Payroll system up to date and adjusts employee records upon notice of change in status or deductions. Monitors payroll activities and system for ensuring effective department functioning in compliance with established financial, legal, and/or administrative requirements. Ensure the payroll transactions are aligned with Egypt labor laws. Generates verifies and distributes all payroll reports including costing. Develop methods and regularly audit employee data to verify the accuracy and integrity of the payroll system data. Managing Team performance and following up on their progression& Conduct performance appraisal with the team to track performance. Track team response on communication mails and respond to departmental related reports or inquiries. Develop all Payroll processes & procedures. Supervise and align the payroll team to consistently improve payroll processes Oversees the daily workflow of the department.
Contact all new hires to welcome them onboard and communicate the required hiring documents. Liaise with all internal departments in preparation of the hiring day and creating the needed corporate accounts. Welcome new hires on site and give them site tour. Provide consultancy to new hires . Delivery of HR induction session . Gather feedback from newly hired employees about their experience Process employment paperwork . Liaise with relevant stakeholders' technology and logistics components / requirements . Communicate with new recruits for providing them necessary information before their onboarding (e.g., contract details, work schedules etc.) Introduce new recruits to company’s current employees.
Ensure the physical security concept is applied. Manage the visitor policy and access cards Manage the Lost ID policy, Manage the Key box management Manage the security guards, testing them, managing the lost & found process. Audit the Security CCTV weekly. Manage the locker process. Operate our access control system according to our policies. Responsible for opening & closing the site security system.
Implement new processes, drive strategic initiatives, and budget resources. Monitor all operations metrics with solid reporting “Actionable insights. Continuous improvements for implemented processes. Develop and maintain effective work streams by working with the different internal departments. Conduct the needed audits and performance reviews. Check the Operational Business Continuity plan. Review Quality, Training & operations performance standards. Ensure that the team implements company values, and objectives and follows all policies, regulations and procedures according to COPC standards. Support all functions of the business to work together. Stay up to date on new trends & operations performance best practices. Analyze data to identify areas of improvement in the organization, such as customer satisfaction, employee retention rates, or operational costs. Find new revenue opportunities within the existing client base. Review tasks, responsibilities, objectives and KPIs for the team members that will help to fulfill the departmental objectives as well as the corporate objectives. Conduct Training sessions, mentoring, and guiding team members in new processes according to COPC standards.
Interpret data, analyze results using statistical techniques and provide ongoing reports. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities.
PMO Library: Define processes, standards & best practices for PMO activities (e.g Project Lifecycle, Portfolio Mgt, Project Mgt, Resource Mgt, Risk Mgt) Centralize and update all documentation related to PMO activities (e.g. PMO policy, Flow Charts) Ability to develop training materials Administers the tools necessary for the operation of the PMO. PMO Support & Coordination: Deliver trainings & support regional PMO’s & Project Managers Coordinate the day-to-day steps of the portfolio management process, incl. necessary controls to ensure a continual improvement on PMO activities Ensure the collection of project’s updates to ensure that the portfolio stay up to date Ensure that team members are carrying out their tasks efficiently while upholding the company's standards Identify any improvement in existing processes needed to support project/program/portfolio management. PMO Strategic: Help to produce all reporting requirements identified by the Top Management Organize strategic committees Align IT projects on enterprise strategy Communicate IT roadmap & update status Additional task can be assigned at any time.
Responsible of all the hard facilities and MEP systems maintenance Such as (HVAC - Firefighting - Fire alarm – Access control – Generator – drainage system,...etc) Create, implement and enhance preventive maintenance program to optimize operational efficiency and reduce downtime. Control engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets. Supervise daily routine operations, including employee performance, preventive and corrective maintenance. Apply KPI and service level agreement. Monitor safety compliance to maintain strict standards and protect employees from harm. Supervise project sites during construction to monitor progress and consult with contractors and on-site engineers. Draft and review reports and specifications, including construction schedules, environmental impact studies and project designs. Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Maintain confidentiality in all aspects of client and staff information. Optimize supply levels to keep stock spare parts within ideal parameters for expected needs. Monitor priorities and liaised between maintenance team and management, delegating tasks to complete on time. Track employee attendance, punctuality and adherence to house rules, address repeat problems quickly to prevent long-term habits. Supervise junior team members and setting plan of training and developing based on their assessment. Demonstrate professionalism and courtesy with clients while working to resolve complaints, problems or respond to requests. Document processes and keep maintenance records. Respond to emergencies.
Answer incoming calls and respond to customer’s emails. Management and resolve customer complaints. Provide product and service information to customer. Assist customers with solutions, counselling, and information about the company’s policy and services. Promote the company and services with a positive attitude and knowledge. Document all call information according to standard operating procedures. Follow up customer calls where necessary.
Content Moderation Profile (Retail and Travel Advisor account) Evaluate and take action on user reports of our client's policy violations quickly and effectively. Process copyright infringement notices and take down infringing content. Moderate channels for special events or promoted content. Works through user account suspension appeals for users across spoken languages. Prioritize to quickly act on sensitive community issues. Maintain an expert understanding of policies, site features, and internal documentation.
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