Summary

I like to change my career from time to time to improve my knowledge about all fields..
Always seeking for perfection.

Experiences

Quality Assurance Coordinator April 2014 - Present ( 8 Years - 4 Months )

responsible for some call center representatives to listen their calls with the customers and evaluate this calls.

after the evaluation i've to coach them and trying to improve their performance through this calls.

i'm responsible also for motivate them by sending a thanks mails to get their best.

 I sent the results to my manager to see their performance and KPIS.

cs November 2009 - November 2011 ( 2 Years )

-Handling customer queries and problems with an efficient and professional way to reach customer satisfaction and improve the company’s image.
-Offer new promotions to sustain customer loyalty and relationship with the company.
-Coaching and shadowing fresh team members

wedding designer April 2007 - December 2010 ( 3 Years - 8 Months )

-Receive orders and, consult clients about the type of the arrangement design desired, date, time, and place of delivery.
-Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.
-Handle customer service and perform presentations for different services available, and ensure customer satisfaction.
-Administrate the online website, providing promotions to attract clients, and responding to customer needs

Education

fuclty of arts 2010

philosophy, good

Courses

Italian language course

From Don bosco cairo in January 2009

Skills

  • Customer Satisfaction
  • Customer Support
  • Hardwork
  • Keen Listener
  • Microsoft Office
  • Motivational Speaking
  • Organizational Development
  • Team Leadership
  • Team Management
  • Teamwork
  • Telecommunications
  • Thought Leadership
  • Troubleshooting

Language

  • English

Interests

  • reading
  • watching movies
  • pets

Personal Info

Gender: Female

Birth Date: 1986-04-24

Nationality: Egypt

Country: Egypt

City: Cairo

Visa Status: Citizen

Number of Dependants: No Dependant

Marital Status: Single

Followed Companies

Recommendation

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