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§ Account management – playing advisor role between clients and Insurance companies § Responsible for client’s collection and renewing contracts § Handling all servicing issues during contractual year § Attending meeting with clients, insurance companies and all other concerned parties
Ensure proper completion accuracy and validity of Members’ documents. Ensure accurate and up to date calculation of subscriptions for members. Review members’ subscriptions against the plan. Calculate subscriptions required for additions. Highlight any deviations against the system. Renewals report as requested by the department manager. Rename and allocate scanned documents of pouches. Confirm to the admin and membership team the completion of e-filing.
Executing in-bound & out-bound calls to existing Medmark Portfolio (PR/Welcome/Renewal Calls). Providing excellent customer care through dealing with complex queries accurately and professionally over the phone. Act as the first point of contact with customers to resolve any request.
Ensuring the growth of the company in terms of market share & Profitability through the development of new businesses and maximize existing ones. Achieving Sales Target in terms of new clients Building referrals and lead generation network. Presenting the company products & services to potential clients. Act as an advisor for all clients to ensure their best interest. Negotiating & preparing quotations for clients according to MEDMARK policy
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