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business experts and software engineers. This person will work closely with the company leadership to promote their products by implementing and developing an inbound marketing strategy that will support a frictionless sales pipeline. This position will be responsible for building and managing a rich content/editorial calendar that attracts a qualified audience to our websites including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). This content should generate marketing-qualified leads by converting site traffic through calls-to-action, landing pages, and lead generation content. Finally, the position will be responsible for optimizing our marketing automation and lead nurturing processes through email, content, and social channels. By establishing closed-loop analytics with sales, this person will be instrumental in understanding how our inbound marketing activity turns into customers, and continually refine our process to increase our customer base. If successful, this position will foster the emergence of a strong community of scientists who depend on our products to manage their industry processes and system of record.
* Build and maintain ownership of knowledge base for commonly encountered issues within applications * Under the direction of the Application Support Manager, develop, implement, and enforce workflows to streamline application support * Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy * Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users * Collaborate with Project Managers and Business Systems Managers to administer applications to meet business needs. ● Correcting errors if any and modifying the existing software ● Prepare and maintain reports for each and every project handled ● Provide training to the users regarding any upgraded systems ● Monitoring equipment functioning to ensure system operation according to the specifications • ensure integrity of ERP system and databases. • Assists in ensuring that external/internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy. • Thoroughly understands ERP subsystem in order to assign appropriate system access to users at different levels across the institution. • Develops and implements project plans for ERP functional support tasks. • Troubleshoots application software and database problems on a timely basis. • Works as a system analyst with key personnel to help define user needs and develop data processing solutions. • Maintains liaisons with business, technical staff, and extended support organizations for resolution of ERP issues. • Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed. • Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements.
➢ Lead the planning and implementation of project ➢ Facilitate the definition of project scope, goals and deliverables ➢ Define project tasks and resource requirements ➢ Develop full scale project plans ➢ Assemble and coordinate project staff ➢ Manage project budget ➢ Manage project resource allocation ➢ Plan and schedule project timelines ➢ Track project deliverables using appropriate tools ➢ Provide direction and support to project team ➢ Quality assurance ➢ Constantly monitor and report on the progress of the project to all stakeholders ➢ Present reports defining project progress, problems and solutions ➢ Implement and manage project changes and interventions to achieve project outputs ➢ Project evaluations and assessment of results
*A portfolio of professional UI/UX design work for both web and mobile platforms. *Working knowledge of the following technologies and software: Sketch, Figma , InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite. *Experience in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
We are looking for a passionate and solution-oriented Account Manager to be responsible for multiple client accounts. The Account Manager responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities. *Generating and qualifying leads from cold calling *Conducting sales presentations through the phone and screen sharing *Achieving assigned sales targets *Accuracy in sales forecasting *Prospecting and developing new client relationships *Manage weekly campaign status documents for review *Developing and implementing strategic plans to manage and grow accounts. *Retaining clients and building strong, trusting relationships. *Understanding client needs and identifying new business opportunities within your portfolio. *Identifying opportunities for improvement and proposing new tools and processes. *Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. *Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual Account analyses. *Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
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