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Overlooking and executing all communication matter within the office either internally or externally with clients. Managing appointments and meeting of owners and managing their calendars. Managing all related administrative work like printing and editing documents and contracting. Ensuring the look and feel of the premises according to company's standards. Reporting violations, threats to owners and associate heads Managing office supplies and needs. Filling of all companys related contracts and files Managing all meetings and ensuring capture of minutes of meetings. Reporting attendance on monthly basis to accounting department. Performing all needed market research and analysis tasks assigned to her on competition.
Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations Carrying out needs assessments, performance reviews and cost/benefit analyses Setting and meeting performance targets for speed, efficiency, sales and quality. Ensuring all relevant communications, records and data are updated and recorded. Advising clients on products and services available. Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues. Maintaining up-to-date knowledge of industry developments and involvement in networks. Monitoring random calls to improve quality, minimize errors and track operative performance. Coordinating staff recruitment and liaising with Talent Acquisition staff. Reviewing the performance of staff, identifying training needs and planning training sessions. Recording statistics, user rates and the performance levels of the center and preparing reports. Handling the most complex customer complaints or inquiries. Organizing staffing, including shift patterns and the number of staff required to meet demand. Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes. Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Driving marketing across key EU countries The ideal candidate knows how to build and scale complex online campaigns across different channels, uses their insights to think up creative solutions, and brings the analytical expertise necessary to optimize performance and drive ROI. The ability to convey complex analysis results clearly and with conviction to all levels of stakeholders Adaptable in a fast-paced, high pressured environment, bias for action Willing to roll up your sleeves, you are ready to execute with limited resources
Design, develop, troubleshoot, debug, implement, and unit test software products and solutions in accordance with established standards. Work closely with the Team Leader with minimum supervision, Business Analyst and Product Owner for understanding the Functional and system requirements. Conducts code reviews and performs troubleshooting and analysis to assess root cause of application issues. Participate in testing process through unit testing and bug fixes. Supports and develops web application developers by providing advice, coaching. Can lead the work team in their various disciplines to create high performance programs with the shortest possible time.
Brainstorm and develop ideas for creative marketing campaigns online and/ or offline Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts. Plan and execute initiatives to reach the target clients through appropriate channels (social media, e-mail, TV etc.) Assist in analyzing marketing data to help shape future marketing strategies Responsible for the advertisements’ auditing to make sure that they are matching the criteria Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback Forecasting as he must be able to deliver qualified leads from the sales inquiries generated by the company (or vendors) and also guides systems and processes to give the sales people qualified sales leads (not just inquiries).
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