Orange

         Technical support provided to the team members          coaching to leverage the skills of the team members          Develop a deep knowledge of the most sensitive customers solutions to become a technical operation owner for all run activities / main point of contact for sensitive customers for the run phase in relationship with SDM, IT CSMs and implementation teams          Main point of contact to embed new types of activities within the team          Handle changes and incidents for FCPv1 customers          Develop and update a knowledge base for the team          Perform on a regular basis some technical operations during non-business hours or on-calls.          You participate to workgroups for sake of continuous service improvement.

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 1
  • 120
Orange

         Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.          Ensuring customer satisfaction in every step of problem resolution.          Perform technical escalations in line with our Fault Management policy.          Liaise with other relevant internal departments to ensure all incidents are managed properly.          monitoring the performance and the behaviour of orange critical applications.

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Entry Level
  • 1
  • 166
Orange

• To provide a professional first technical point of contact for the customer. • Diagnose fault-related cases by effectively utilizing software diagnostics andothernetwork/product utility programs. • Provide updates as needed to the customer in order to meet performance objectives. • To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process. • To perform technical escalations in line with company procedure. • To monitor systems, customer network security and products, and deal with alerts and events as appropriate. • To lease and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate. • Document all troubleshooting and case management actions via the electronic case management system. • To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Employment Type
Unspecified
Job Role / Function
Engineering
Career Level
Entry Level
  • 7
  • 182
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