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Assist customers with their everyday banking needs through the counter including withdrawals, deposits, currency exchange, etc… Cash checks and payment orders within established limits and reserves (withdrawals, coupons, expense, redemption). Exchange foreign currencies according to the established dealer rates. Proves the authenticity of currencies entirely Balance cash and prepare daily and final currency position. Receive and record customer orders. Prepare transaction documents, verify customer signatures, check balance, place holds on funds as required, check endorsements and validity, apply charges, process accounting entries, post transactions, and issue advices &copies of payments as required.
Handle all customer inquiries & requests. Identify and escalate issues to Team Leader. Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes. Document all call information on the relevant systems. Send all customer inquiries, requests, appointments, &referrals to the network & related head office departments. Determine customers’ needs and achieve customer satisfaction. Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes. Suggest ideas to enhance the service level offered to the clients. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….). Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.
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