Summary

Focused on technology around human resource functions including organizational development, customer service, recruitment and training.
Consistent in achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations and a respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.

Vision:
Gain work experience to the knowledge I acquired during my academic years. Develop a high sense of responsibility, maturity, and understanding of practical work.

Mission:
To provide an abundance of opportunities for those individuals who are progressively realizing their dreams and passions in life.
To Increase the one-on-one recruitment consulting to determine clients' recruitment needs, and prepare proposals to sell online recruitment services that address those needs.
Keep Recruiting and fulfilling for all commercial levels (executive, managerial, senior, mid & entry levels).
Work closely with all the hiring managers, human resources manager, and executive leadership to determine hiring needs, trends, position descriptions and recruiting strategies.

Specialties:
Online Recruitment; Recruitment Solutions & HR consultancy, Customer Relationship Management, Team Leader; Team Management & Employee Relations, Training & Development, Negotiation skills, Outgoing personality, Communication/Time management skills, Hard/field worker and problem solver.

Experiences

Career Services & HR Strategic Consultant November 2012 - Present ( 8 Years - 10 Months )

Team Leader & Senior Recruitment Consultant November 2011 - November 2012 ( 1 Years )

- Increasing Bayt.com product portfolio per customer through active sales
- Transitioning customers who previously purchased from Bayt.com while maintaining the highest level of customer’s loyalty
- Identifying up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service
- Effectively managing the growth of assigned customers through transactional and solution-oriented selling approach
- Determining customer’s recruitment needs and preparing proposals to sell services that address these need
- Giving online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy
- The objectives is to drive activities, ensure growth & confirmation of My team members and Raise a competitive spirit among the team members and across other teams.
- Prepare the board for the daily huddle, and updating it with the commitment Vs. Prorate (activities & cashing, individuals & teams)
- Tracking leaky buckets in CRM (Unstamped Opps, over dues..etc) / Opportunities Ranking
- DSR Updates to be shared to track achieved Vs. Daily Commitment (send the DSR along with comments to encourage them reaching their daily objectives) along with the action plan for each team member
- Weekly follow up on the opportunities to be updated on the forecast sheet along with notes on how to manage the opportunities properly
- Share articles/news with the team members to keep them educated about the markets they are handling
- Go deep in the opportunities of their team members ,with the objective of helping them to move such opportunities in higher ranks
- Training/Stars Session based on the weak points that is highlighted to be conducted and Send a report by end of each month to (Training dept.) on no. of sessions conducted and ensure completion of the quizzes in timely manner.
- Collect any training needs/topics as per the team’s need and report them
- Recommend Training providers in local market

Senior Relationship Manager November 2010 - November 2011 ( 1 Years )

- Increasing Bayt.com product portfolio per customer through active sales
- Transitioning customers who previously purchased from Bayt.com while maintaining the highest level of customer’s loyalty
- Maintaining and growing transactions and revenue volumes from assigned database of customers
- Identifying up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service
- Effectively managing the growth of approximately 120 assigned customers through transactional and solution-oriented selling approach
- Determining customer’s recruitment needs and preparing proposals to sell services that address these need
- Giving online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy
Duties:
- Conduct a minimum of 80 calls and 3 meetings per day
- The objectives is to drive activities, ensure growth & confirmation of My team members and Raise a competitive spirit among the team members and across other teams.
- Prepare the board for the daily huddle, and updating it with the commitment Vs. Prorate (activities & cashing, individuals & teams)
- Tracking leaky buckets in CRM (Unstamped Opps, over dues..etc) / Opportunities Ranking
- DSR Updates to be shared to track achieved Vs. Daily Commitment (send the DSR along with comments to encourage them reaching their daily objectives)
- Showing the achieved Vs. prorate (activities & cashing) along with the action plan for each team member
- Weekly follow up on the opportunities to be updated on the forecast sheet along with notes on how to manage the opportunities properly
- Training Session based on the weak points that is highlighted to be conducted
- Share articles/news with the team members to keep them educated about the markets they are handling
- Go deep in the opportunities of their team members ,with the objective of helping them to move such opportunities in higher ranks

Relationship Manager Unspecified

Online Recruitment Solutions (e-Recruitment), Employment Branding, Online Advertising, Outplacement & Career Consulting, Employment Surveys & Research.

Main Responsibilities:
- Acquire companies that have no significant revenue history, and recoend the best recruitment products & services according to their needs.
- Conduct a min of 3 telephonice / physical meetings daily
- Conduct a min of 80 phone calls daily
- Initiate and develop a strong relationship with assigned verified leads.
- oriented selling approach.
- increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty
- Determining customer’s recruitment needs, and preparing proposals to sell services that address these needs.
- build long-term relationships and providing quality customer service.
- Giving online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
- Giving trainings to new joiners in regards to products, services, selling stages, CRM, etc.
- Train Egypt's Team with all bayt's products, services and any new enhancements in the system
- Updating the forecast and the booking sheets
- Manage growth of the business by transitioning them to be loyal customers.

HR internship Unspecified

Nielsen gives clients a more complete view of their markets and a better understanding of their consumer through our combined insights, experience, knowledge, market intelligence and advanced technologies

Summer Trainee Unspecified

Crédit Agricole Egypt was established in September 2006, following the successful merger of Calyon Bank Egypt, the Egyptian affiliate of Crédit Agricole Group, and the Egyptian American Bank.
Crédit Agricole Egypt is majority controlled by Credit Agricole Group (Credit Agricole S.A. and Calyon), the second largest shareholder is Mansour and Maghrabi Investment and Development (MMID).

Education

British university of Egypt 2006

Bsc.,Second Class Honors, first division, General Business Studies,

Loughborough University 2006

Bsc.,Second Class Honors, first division., General Business Studies,

Modern School Of Egypt 2000 2003

GPA 3.9, American Diploma,

Skills

  • Account Management
  • Communication Skills
  • Competitive Analysis
  • CRM
  • Customer Satisfaction
  • Development & delivery of training
  • E-recruitment
  • Employee Engagement
  • Employee Relations
  • Employee Training
  • Executive Search
  • HR Consulting
  • HR Policies
  • Human Resources
  • Interviews
  • Job Analysis
  • Job Descriptions
  • Job Evaluation
  • Leadership
  • Leadership Development
  • Long-term Customer Relationships
  • Management
  • Negotiation
  • New Hire Orientations
  • Non-profits
  • Online Business Management
  • Organizational Development
  • Performance Appraisal
  • Performance Management
  • Personnel Management
  • Recruiting
  • Recruitment Advertising
  • Salary
  • Sales Management
  • Sales Support Tools
  • Screening
  • Soft Skills
  • Sourcing
  • Strategic HR
  • Succession Planning
  • Talent Acquisition
  • Talent Management
  • Team Leadership
  • Team Management
  • Teamwork
  • Technical Recruiting
  • Time Management
  • Training
  • Workforce Planning

Personal Info

Gender: Female

Nationality: Egypt

Country: Egypt

City: Cairo

Number of Dependants: No Dependant

Followed Companies

Recommendation

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