Sitel

Conduct Competency-Based Interviews (CBIs) and final assessments for agents hiring. Select interview questions that match each position, its profile, and requirements Coordinate reference checks and ensures proper compliance of all applicable state with Labor Law and SYKES`s Hiring process

Employment Type
Unspecified
Job Role / Function
Human Resources/Personnel
Career Level
Entry Level
  • 8
  • 553
Sitel

Be our clients’ service information guru Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary Be our clients’ monetary transaction consultant and problem solver

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 8
  • 530
Sitel

Design, develop and deliver proactive training for all business units. Lead the training and quality team to meet strategic objectives. Provide Business units data quality analysis and setting recover plans with Stakeholders.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 7
  • 602
Sitel

Cairo - EGYPT

Specify clients’ tools and receive the needed training to be able to run reports using them. Align with clients the reporting package (performance, financial) frequency & delivery times. Align with IT & the SRC teams when needed. Build the needed report using techniques that would generate accurate reports in a short period of time

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 10
  • 555
Sitel

Cairo - EGYPT

Provides desktop and End User Support to ensure accessibility of client tools and applications Responsible for incident identification and resolution for level I issues. The SDA will escalate to the TL relating to desktops (PCs, Laptops) or the SDC and SSA for Level II support. The SDA will work closely with the SDC and SSA throughout all incidents

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Entry Level
  • 12
  • 617
Sitel

Deliver customer service capabilities to clients by driving the unit to an excellent level of for client’s customers. Work closely on raising the quality level of handling customer inquiries/problems to systematically measure and address its root causes to drive improvement in customer experience. Lead the account’s supervisors towards achieving the operations’/clients metrics and KPIs

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Mid Career / Senior
  • 13
  • 587
Sitel

Manage the continuous supplier and stakeholder relationships and developing along with evaluating criteria and the bidder responses in the market Implement inventory management system Run bidder clarification workshops, managing the contractual process to award of contract and change; developing supplier risk plans and liaising with other colleagues as appropriate

Employment Type
Unspecified
Job Role / Function
Purchasing/Procurement
Career Level
Mid Career / Senior
  • 4
  • 542
Sitel

Is an active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics. Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated. Supports her/his department answers questions of management and employees with regard to employment procedures including;

Employment Type
Unspecified
Job Role / Function
Human Resources/Personnel
Career Level
Mid Career / Senior
  • 21
  • 534
Sitel

Support in organizing, promoting internal events. Photograph events and create event orders. Follow up with external vendors when assigned. Create internal & external communications design for business stakeholders.

Employment Type
Unspecified
Job Role / Function
Art/Design/Creative
Career Level
Entry Level
  • 3
  • 540
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