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• To serve as main point of contact on all CAD related matters. • To initiates and implement improvements in all areas of CAD responsibility. • To run demos and webinars for our customers. • To make both scientific presentations and technical training presentations to customers. • To oblige to any technical request raised within the company covering internal issues or external(customers’ side). • Attend the required training and certifications to increase and develop his/her knowledge.
The role will be to work with a database of clients that are a mixture of existing, dormant and new contacts and get involved in all aspects of the sales process including building a pipeline of qualified and interested leads in selling both IT Hardware and Software. Campaign type and duration will vary depending on client requirements.
• To write clean, scalable code using .NET programming languages. • To improve existing software. • To revise, update, refactor and debug code. • To test and deploy applications and systems. • To collaborate with internal teams to produce software design and architecture. • To participate in requirements analysis
• To provide first-level support to customer service requests. • To understand support problems, analyze problem data and determine appropriate solutions. • To install, configure and maintain software and hardware systems. • To serve as main point of contact on all IT-related matters for the company infrastructure and implementation projects. • To respond and troubleshoots technical issues with the assistance of other Technical Services staff within an agreed SLA, Uptime, availability measures. • To comply with and helps to enforce IT/technical support standard policies and procedures.
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