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To maintain all equipment; wear correct uniform. To be aware about SUNRISE Key persons. To know internal and external extensions. Never provide any information about accommodated guests while answering all incoming telephones. To answer all incoming calls within 3 rings. To provide internal and external calls for the guests. To read the logbook and follow up any comments To ensure that all needed supplies and materials are ready and available to facilitate smooth check in and check out To be sure that all back up reports are printed and available at the desk To be sure that all VIP, Repeated Guests and Honeymooners are blocked To ensure by checking in that vouchers or cash receipt are collected To ensure that registration card is complete upon check in To ensure that guest received prompt and efficient service when approaching the desk To ensure before checking out that all the rooms covered either by voucher or paid cash To be sure that the next day departure room accounts are closed for easy and smooth checking out To be familiar with all rooms rate of individuals, daily events, promotions and all hotel facilities To be aware of Front Office procedures and computer system To ensure that desk appearance is up to standard To be fully aware of hotel emergency and security procedures To follow up trace report for the missing vouchers or payment To update the Housekeeping with any changes for the blocking To ensure that all checked out room's buckets are clean before shift end To ensure that cashier shift is closed and zero balance To make sure that the shift paperwork filing is done before shift end To ensure that all rates are within the rate policy structure and that no rate are changed unless approved (Night Shift task) To ensure that all tour operators’ rates are according to the contract (Night Shift task) To follow up pending tasks and maintenance requests
To know VIP guests arrivals and departures day / time (from Front Office daily report) in order to arrange farewell for departure VIP guests and welcoming escorting for arrival VIP guests To know from Fidelio System VIP guests arrivals at current day in order to check rooms, amenities, Welcome Letters (check if there is changes from previous day VIP report of arrival on current day to ensure that orders had been sent for all VIP guests) To update VIP guests report, check if all VIP guests from previous day arrived, be attentive with room change or no show To update VIP amenities refreshment sheet: add to refreshment sheet new VIP guests arrival on current day and make orders for the next day To update VIP Long Stay Guests report each day To check Birthdays for current day and next day; confirm with the guests regarding event, send message one day in advance, check in current day A La Cart Restaurants reservations if guest have special event in order to make birthday cake order To check in Orientation sheet; orientation for current day and next day; prepare all for conducting orientation (print Fact Sheets and check show rooms if required) To make room inspection for VIP guests arrivals; VIP amenities to be present in the room (according to the guests arrival time) To make every day the Courtesy Calls; all done calls (answer and no answers as well must be added in new sheet) To follow all orders and requests in GSC system To check turn down service at 19:00 each day (VIP guests rooms and regular guests - minimum 10 rooms per day) To prepare and send daily reports to resort’s GM and HODs: VIP guests in house, Guests Comments Form, Courtesy Calls file, GSC system follow up sheet, Birthday sheet, Orientations, Room inspections, VIP Refreshment, Internet Reviews Track sheet To coordinate with Tour Leaders in regards to arranging info meetings To attend VIP Parties and GM dinners To check each meal (breakfast, lunch and dinner) due to the last updated Menu and Minimum Requirement Check list. To remain at the entrance of the restaurant in order to welcome the guests and assist with finding the table and escort the guests to the tables. To check restaurant and snack bars cleanliness, food refilling / presentation / temperature To print A la carte restaurants reports for current day. If there is urgent case in regards to reservation to contact F&B Manager in order to make additional reservation for the guests. To add to the list rooms from the logbook which has doubling up To check cleanliness of the Beach / Public Areas cleanliness in the round between 13:00-14:00. To check umbrellas, sun beds, mattresses condition, sand and volleyball field cleanliness To add in log book: Topic of the Day, Animation Show, Theme Night in International Restaurant of current day, orientations of current day and next day, occupancy, current day arrivals and departures time To conduct at the evening Electronic Questionnaire survey in assigned A la carte restaurants and International Restaurant Administration (in case if translation of native language is required) To upload daily reports to the INTRANET where required
To provide all house guests with consistent standard of telephone and fax services To cooperate with administration offices To communicate with all in-house and outside guests To cooperate and communicate with other hotel’s departments as required To be aware of company key personal To be familiar with all hotel facilities, outlets and all telephone extensions To answer all incoming calls promptly and as per hotel standard To operate telephones switch board and fax machine To check and carry out wake up calls as per hotel standard To provide calls to in-house and outside guests To take message for houseguests as per hotel standard To be discrete as far as hotel guests concerned such as: not to provide information for unidentified telephone calls. To participate in all basic training presentations pertinent to the hotel’s safety, e.g. fire & evacuation drill To complete telephone vouchers for all telephone calls connected To file all documents according to the department filing system To maintain all operation equipment and reports any deficiency to the Front Office Manager To perform related duties and special projects as may be assigned To ensure that all working areas are clean and tidy. To add all guests requests to the Guest Service Center system and make follow up with the concerned departments To start the shift wearing the correct uniform and nametag
Responsible for the strict cleanliness of service trolleys, trays and tables, cutlery, china, glassware, tablecloths, table serviettes. Delivers sufficient tablecloths daily and controls the ménages. Constantly welcome all guests, helps with placing, asks for requests, offers daily specialties and receives orders. To provide a courteous and professional service at all time. Daily mise en place of his station (equipment of the tables, etc.). Control of cleanliness & rapid service to collect débarrassage dirty china, change of ashtrays, etc. To report for duty punctually wearing the correct uniform and name tag at all times. To maintain a high standard of personal appearance and hygiene at all time. To carry out any other reasonable duties and responsibilities as assigned. To respond to change in the departmental function as dictated by the Hotel company.
To report for duty punctually wearing the correct uniform and name tag at all times. To serve food & beverage to guests according to standards set in the departmental operations Manual. To do side duties as assigned on a daily basis by the outlet management. To handle guest inquiries in a courteous and efficient manner. To provide a courteous and professional service at all time. To maintain a good working relationship with own colleagues, and all other departments. To complete understanding of and adhere to the Hotel’s policy relating to Fire & Hygiene, health and safety. To maintain a high standard of personal appearance and hygiene at all time. To carry out any other reasonable duties and responsibilities as assigned. To respond to change in the departmental function as dictated by the Hotel Company.
To report for duty punctually wearing the correct uniform and name tag at all times. To great and seat guests according to standards set in the departmental operations Manual. To answer the telephone, take reservations and handle guest inquiries according to the standards set in the Department’s Operation Manual. To provide a courteous and professional service at all time. To maintain a good working relationship with own colleagues and all other departments. To assist them in peak hours to serve the guests. To complete understanding of and adhere to the Hotel’s policy relating to Fire & Hygiene, health and safety. To maintain a high standard of personal appearance and hygiene at all time. To carry out any other reasonable duties and responsibilities as assigned. To respond to change in the departmental function as defined by the Hotel Company.
To prepare and clean the guest bedroom and bathroom areas according to hotel established standards. To organize and clean floor linen store. To complete accurately and in a timely manner any assigned works. To perform a general cleaning tasks using standard hotel cleaning products adhering to health and safety standards. To perform other duties as requested, such as cleaning unexpected spills executing special guest requests. To assist other Housekeeping employees in maintaining clean and organized work and public areas. To attend all scheduled training sessions and meetings required. To make bed, dust the room and furniture, replenish amenities in the guest room and bath supplies, vacuum racks the carpets (if any), polish metalwork, collect soiled Linen for laundering, remove trash, deliver towels, cribs, cots and other items to the guest rooms on requests. To checks and secures of the rooms. To replenish of guest complimentary water. To be responsible for the cleanliness and maintenance of the work area. To attend to guest calls, guest requests or complaints in the area assigned to the employee. To be authorized to enter in guest rooms for cleaning and providing turndown services if needed. To be responsible for achieving and exceeding the guest satisfaction score. To sort linen, stock room attendant closets. To report missing / found articles, damages or merchandise problems to the housekeeping supervisors. To perform other duties as requested, such as cleaning unexpected spills executing special guest requests. To assist other Housekeeping employees in maintaining clean and organized work and public areas To respond at all times in a friendly, helpful manner to guests and other colleagues.
Greets and welcomes the guests at the beach / pool in a friendly and courteous manner Provides information about beach and swimming pool Provides towels against towel cards and assistance to find a suitable place Escorts guests to this place and delivers towels and provides ashtray to smoker guests Maintains knowledge about all hotel outlets, facilities, standards and procedures Maintains full knowledge about hotel emergency and security procedures Is responsible for cleanliness and tidiness of beach and pool area Follows up any instruction from the supervisor or department head Informs the beach supervisor if any sun beds or tables are defect Ensures that towels are always available Ensures by the end of the day that beach is left clean, tidy and all garbage is collected Cleans swimming pools daily in co-operation with Engineering Swimming pool attendant should inform supervisor or department head about changes of water color in swimming pool or similar incidents immediately
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