SUNRISE Resorts & Cruises

To maintain all equipment; wear correct uniform.  To be aware about SUNRISE Key persons.  To know internal and external extensions.  Never provide any information about accommodated guests while answering all incoming telephones.  To answer all incoming calls within 3 rings.  To provide internal and external calls for the guests.  To read the logbook and follow up any comments  To ensure that all needed supplies and materials are ready and available to facilitate smooth check in and check out  To be sure that all back up reports are printed and available at the desk  To be sure that all VIP, Repeated Guests and Honeymooners are blocked  To ensure by checking in that vouchers or cash receipt are collected  To ensure that registration card is complete upon check in  To ensure that guest received prompt and efficient service when approaching the desk  To ensure before checking out that all the rooms covered either by voucher or paid cash  To be sure that the next day departure room accounts are closed for easy and smooth checking out  To be familiar with all rooms rate of individuals, daily events, promotions and all hotel facilities  To be aware of Front Office procedures and computer system  To ensure that desk appearance is up to standard  To be fully aware of hotel emergency and security procedures  To follow up trace report for the missing vouchers or payment  To update the Housekeeping with any changes for the blocking  To ensure that all checked out room's buckets are clean before shift end  To ensure that cashier shift is closed and zero balance  To make sure that the shift paperwork filing is done before shift end  To ensure that all rates are within the rate policy structure and that no rate are changed unless approved (Night Shift task)  To ensure that all tour operators’ rates are according to the contract (Night Shift task)  To follow up pending tasks and maintenance requests

Employment Type
Unspecified
Job Role / Function
Leisure/Travel/Tourism
Career Level
Entry Level
  • 10
  • 1151
SUNRISE Resorts & Cruises

To know VIP guests arrivals and departures day / time (from Front Office daily report) in order to arrange farewell for departure VIP guests and welcoming escorting for arrival VIP guests  To know from Fidelio System VIP guests arrivals at current day in order to check rooms, amenities, Welcome Letters (check if there is changes from previous day VIP report of arrival on current day to ensure that orders had been sent for all VIP guests)  To update VIP guests report, check if all VIP guests from previous day arrived, be attentive with room change or no show  To update VIP amenities refreshment sheet: add to refreshment sheet new VIP guests arrival on current day and make orders for the next day  To update VIP Long Stay Guests report each day  To check Birthdays for current day and next day; confirm with the guests regarding event, send message one day in advance, check in current day A La Cart Restaurants reservations if guest have special event in order to make birthday cake order  To check in Orientation sheet; orientation for current day and next day; prepare all for conducting orientation (print Fact Sheets and check show rooms if required)  To make room inspection for VIP guests arrivals; VIP amenities to be present in the room (according to the guests arrival time)  To make every day the Courtesy Calls; all done calls (answer and no answers as well must be added in new sheet)  To follow all orders and requests in GSC system  To check turn down service at 19:00 each day (VIP guests rooms and regular guests - minimum 10 rooms per day)  To prepare and send daily reports to resort’s GM and HODs: VIP guests in house, Guests Comments Form, Courtesy Calls file, GSC system follow up sheet, Birthday sheet, Orientations, Room inspections, VIP Refreshment, Internet Reviews Track sheet  To coordinate with Tour Leaders in regards to arranging info meetings  To attend VIP Parties and GM dinners  To check each meal (breakfast, lunch and dinner) due to the last updated Menu and Minimum Requirement Check list. To remain at the entrance of the restaurant in order to welcome the guests and assist with finding the table and escort the guests to the tables. To check restaurant and snack bars cleanliness, food refilling / presentation / temperature  To print A la carte restaurants reports for current day. If there is urgent case in regards to reservation to contact F&B Manager in order to make additional reservation for the guests. To add to the list rooms from the logbook which has doubling up  To check cleanliness of the Beach / Public Areas cleanliness in the round between 13:00-14:00. To check umbrellas, sun beds, mattresses condition, sand and volleyball field cleanliness  To add in log book: Topic of the Day, Animation Show, Theme Night in International Restaurant of current day, orientations of current day and next day, occupancy, current day arrivals and departures time  To conduct at the evening Electronic Questionnaire survey in assigned A la carte restaurants and International Restaurant  Administration (in case if translation of native language is required)  To upload daily reports to the INTRANET where required

Employment Type
Unspecified
Job Role / Function
Leisure/Travel/Tourism
Career Level
Entry Level
  • 8
  • 955
SUNRISE Resorts & Cruises

 To provide all house guests with consistent standard of telephone and fax services  To cooperate with administration offices  To communicate with all in-house and outside guests  To cooperate and communicate with other hotel’s departments as required  To be aware of company key personal  To be familiar with all hotel facilities, outlets and all telephone extensions  To answer all incoming calls promptly and as per hotel standard  To operate telephones switch board and fax machine  To check and carry out wake up calls as per hotel standard  To provide calls to in-house and outside guests  To take message for houseguests as per hotel standard  To be discrete as far as hotel guests concerned such as: not to provide information for unidentified telephone calls.  To participate in all basic training presentations pertinent to the hotel’s safety, e.g. fire & evacuation drill  To complete telephone vouchers for all telephone calls connected  To file all documents according to the department filing system  To maintain all operation equipment and reports any deficiency to the Front Office Manager  To perform related duties and special projects as may be assigned  To ensure that all working areas are clean and tidy.  To add all guests requests to the Guest Service Center system and make follow up with the concerned departments  To start the shift wearing the correct uniform and nametag

Employment Type
Unspecified
Job Role / Function
Leisure/Travel/Tourism
Career Level
Entry Level
  • 2
  • 832
SUNRISE Resorts & Cruises

 Responsible for the strict cleanliness of service trolleys, trays and tables, cutlery, china, glassware, tablecloths, table serviettes.  Delivers sufficient tablecloths daily and controls the ménages.  Constantly welcome all guests, helps with placing, asks for requests, offers daily specialties and receives orders.  To provide a courteous and professional service at all time.  Daily mise en place of his station (equipment of the tables, etc.).  Control of cleanliness & rapid service to collect débarrassage dirty china, change of ashtrays, etc.  To report for duty punctually wearing the correct uniform and name tag at all times.  To maintain a high standard of personal appearance and hygiene at all time.  To carry out any other reasonable duties and responsibilities as assigned.  To respond to change in the departmental function as dictated by the Hotel company.

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 1
  • 725
SUNRISE Resorts & Cruises

To report for duty punctually wearing the correct uniform and name tag at all times.  To serve food & beverage to guests according to standards set in the departmental operations Manual.  To do side duties as assigned on a daily basis by the outlet management.  To handle guest inquiries in a courteous and efficient manner.  To provide a courteous and professional service at all time.  To maintain a good working relationship with own colleagues, and all other departments.  To complete understanding of and adhere to the Hotel’s policy relating to Fire & Hygiene, health and safety.  To maintain a high standard of personal appearance and hygiene at all time.  To carry out any other reasonable duties and responsibilities as assigned.  To respond to change in the departmental function as dictated by the Hotel Company.

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 4
  • 662
SUNRISE Resorts & Cruises

To report for duty punctually wearing the correct uniform and name tag at all times.  To great and seat guests according to standards set in the departmental operations Manual.  To answer the telephone, take reservations and handle guest inquiries according to the standards set in the Department’s Operation Manual.  To provide a courteous and professional service at all time.  To maintain a good working relationship with own colleagues and all other departments. To assist them in peak hours to serve the guests.  To complete understanding of and adhere to the Hotel’s policy relating to Fire & Hygiene, health and safety.  To maintain a high standard of personal appearance and hygiene at all time.  To carry out any other reasonable duties and responsibilities as assigned.  To respond to change in the departmental function as defined by the Hotel Company.

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 5
  • 562
SUNRISE Resorts & Cruises

To prepare and clean the guest bedroom and bathroom areas according to hotel established standards.  To organize and clean floor linen store.  To complete accurately and in a timely manner any assigned works.  To perform a general cleaning tasks using standard hotel cleaning products adhering to health and safety standards.  To perform other duties as requested, such as cleaning unexpected spills executing special guest requests.  To assist other Housekeeping employees in maintaining clean and organized work and public areas.  To attend all scheduled training sessions and meetings required.  To make bed, dust the room and furniture, replenish amenities in the guest room and bath supplies, vacuum racks the carpets (if any), polish metalwork, collect soiled  Linen for laundering, remove trash, deliver towels, cribs, cots and other items to the guest rooms on requests.  To checks and secures of the rooms.  To replenish of guest complimentary water.  To be responsible for the cleanliness and maintenance of the work area.  To attend to guest calls, guest requests or complaints in the area assigned to the employee.  To be authorized to enter in guest rooms for cleaning and providing turndown services if needed.  To be responsible for achieving and exceeding the guest satisfaction score.  To sort linen, stock room attendant closets.  To report missing / found articles, damages or merchandise problems to the housekeeping supervisors.  To perform other duties as requested, such as cleaning unexpected spills executing special guest requests.  To assist other Housekeeping employees in maintaining clean and organized work and public areas  To respond at all times in a friendly, helpful manner to guests and other colleagues.

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 0
  • 562
SUNRISE Resorts & Cruises

Greets and welcomes the guests at the beach / pool in a friendly and courteous manner  Provides information about beach and swimming pool  Provides towels against towel cards and assistance to find a suitable place  Escorts guests to this place and delivers towels and provides ashtray to smoker guests  Maintains knowledge about all hotel outlets, facilities, standards and procedures  Maintains full knowledge about hotel emergency and security procedures  Is responsible for cleanliness and tidiness of beach and pool area  Follows up any instruction from the supervisor or department head  Informs the beach supervisor if any sun beds or tables are defect  Ensures that towels are always available  Ensures by the end of the day that beach is left clean, tidy and all garbage is collected  Cleans swimming pools daily in co-operation with Engineering  Swimming pool attendant should inform supervisor or department head about changes of water color in swimming pool or similar incidents immediately

Employment Type
Unspecified
Job Role / Function
Hospitality
Career Level
Entry Level
  • 2
  • 757
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