Sykes

To ensure that the Sykes operation in Cairo has the staff required to achieve its business goals and growth through the effective recruitment, development, compensation, motivation and retention of staff utilising the most cost efficient methods for the Company. KEY RESPONSIBILITIES Accurate & Timely Data-Entry Attendance and Adherence Data Accurate & Timely Reports’ Production; covering Account Key Performance Indicators (KPIs) Client Reports Internal Reports Attend work when scheduled/required Managing own time to be as efficient and effective as possible Adheres to SYKES policies on ethics and integrity Adheres to the Sykes WFM Standards Execute work instructions and processes as documented Participates in delivering the OMD objectives, daily, weekly, monthly & annually Responsible for the Intraday Management of all Lines of Business under the OMD umbrella Participate in audits of OMD to ensure consistency and accuracy Participate in the implementation of new/revised processes, policies and procedures Proactively communicates with the OMD Supervisor/Manager concerning deliverables Meets OMD Service Level Agreements for both internal and external customers Responds creatively to work challenges and proactively makes recommendations Able to work independently with efficient time management skills Ability to adapt to changing priorities, meet deadlines and work well under pressure Ability to be able to transfer learned knowledge & skills to others within the team May perform other additional duties and responsibilities as assigned

Employment Type
Full time
Job Role / Function
Administration & Support
Career Level
Excutive/Director
  • 30
  • 470
Sykes

As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client. You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable. Fixed shifts and weekends.

Employment Type
Full time
Salary
5,000 - 6,000 EGP - Egyptian Pound
Job Role / Function
Technical
Career Level
Entry Level
  • 47
  • 939
Sykes

As a SYKES Technical Support Advisor you are responsible for acting as a liaison between customers and the client. You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable. Fixed shifts and weekends

Employment Type
Full time
Salary
9,000 - 10,000 EGP - Egyptian Pound
Job Role / Function
Technical
Career Level
Entry Level
  • 10
  • 486
Sykes

As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client. You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable. Fixed shifts and weekends

Employment Type
Full time
Salary
5,000 - 6,000 EGP - Egyptian Pound
Job Role / Function
Technical
Career Level
Entry Level
  • 4
  • 483
Sykes

As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client. You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable. Fixed shifts and weekends

Employment Type
Full time
Salary
10,000 - 15,000 EGP - Egyptian Pound
Job Role / Function
Technical
Career Level
Entry Level
  • 6
  • 474
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