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- You will act as the voice of Uber, spending your days on the front lines consulting to our driver partners addressing any questions or concerns and finding creative resolutions to problems. - Respond to driver support issues both in-person and over email promptly . - Work closely with the driver -partner operations and logistics teams to streamline processes. - Assist Driver Operations team with on-boarding driver -partners onto the Uber system. - Strengthen and maintain the relationship with our driver partners by providing top quality service . - In a nutshell, you will be responsible for: - Office hours (for questions and feedbacks) - Driver-partners’ issues and resolving them - On-boarding the driver-partner to Uber’s system - Driver-partners’ training and quality control
Deliver high-quality service across multiple support platforms (email, chat, social media and phone) Be a passionate advocate for riders and drivers while answering any questions that come your way Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences Create loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary.
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