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- Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis to each team member. - Address disciplinary and/or performance problems according to company policy. - Drive knowledge transfer within the team - Roster distribution to achieve the target - Provide input/feedback to Management team where required - Remain well versed in Call Monitoring policies, procedures, standards and documentation
- We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. - Candidates should have an outgoing, positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
• Optimize CSRs performance from both a quality and efficiency perspective • Provides statistical and performance feedback and coaching on a regular basis to each team member. • Address disciplinary and/or performance problems according to company policy. • Identify training needs and maintain all Nestle R&D specific training material • Drive knowledge transfer within the team • Roster distribution to achieve the target • Provide input/feedback to Management team where required • Remain well versed in Call Monitoring policies, procedures, standards and documentation
Coordinate with hiring managers to identify staffing needs Determine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and in-person interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Design job descriptions and interview questions that reflect each position’s requirements Lead employer branding initiatives Organize and attend job fairs and recruitment events Forecast quarterly and annual hiring needs by department Foster long-term relationships with past applicants and potential candidates
-Issues IDs and monitors access; assists clients with password creation and usage -Verifies ID status with owner identity -Receives and processes computer documents and agreements to maintain security files -Collects data to analyze; provides summarizations of trends -Completes other missions relating to information systems -Takes advantage of education opportunities to keep job knowledge updated
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