We are hiring (Call Center Agent)

• answer calls professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• enter customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• complete call logs
• produce call reports

Education and Experience

• proficient in relevant computer applications
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• six months or more experience in a call center environment
• customer service experience
• good data entry/keyboard skills
• knowledge of administration and clerical processes
• relevant product knowledge
Apply at (jobs@drbridge.com) with subject (Call Center Agent)

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We are hiring (Call Center Agent) :

Responsibilities

• answer calls professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• enter customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• complete call logs
• produce call reports

Education and Experience

• proficient in relevant computer applications
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• six months or more experience in a call center environment
• customer service experience
• good data entry/keyboard skills
• knowledge of administration and clerical processes
• relevant product knowledge

Apply at (jobs@drbridge.com) with subject (Call Center Agent)

Like Share

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