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1. Document scrutiny and collection of applications for visa processing 2. Handle customer/applicant queries personally or via email, telephone. 3. Handle cash and bank related transactions if assigned and ensure 100% accuracy 4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. 5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. 6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process 7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers. 8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre. 9. Ensure that the entire process is completed within the mandated Turn Around Time 10. Assist Deputy Manager/Operations Manager in execution of WB Project
1-2 years’ experience in setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows OS/MAC OS will be an advantage) Microsoft Office 2007/2010 Outlook 2007/2010 Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) Some knowledge of Active Directory concepts and administration Fluency in written and spoken English Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Ability to anticipate issues & resolve them during rollouts Communicate fluently verbally and in writing and can present complex technical information to both technical and nontechnical audiences. Ability to plan, schedule and monitor work activities in order to meet time and quality targets.
4 – 6 years’ experience. Bachelor of commerce. SAP Knowledge. Advanced knowledge of excel. English is a must. Local Tax knowledge. Can work under pressure. Ability to handle transactions accurately and responsibly. Time Management.
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