Vodafone

- Act as a front line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager.

Employment Type
Full time
Salary
3,000 - 4,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 34
  • 501
Vodafone

Be part of the team that works on delivering the best Customer Experience to Vodafone Customers in Germany! Get global exposure and learn what from the best as an International Call Center Agent. We promise you what’s more than just a job and a variety of competitive benefits that no other place has to offer. Main responsibilities: 1) Out bound calls in excellent German language with high customer empathy 2) Authentication of customer 3) Log all customer interactions or related information such as event notifications @ xx:xx, SMS @ xx:xx IVR @ xx:xx 4) Strong knowledge of the product and needed information for customer support (e.g. alarm turn off steps, camera access..etc) 5) Ticketing to ensure content is up to date 6) Complete post incident communication KPIs: • TNPS ( Touchpoint Net Promotor Score) • Average Speed from Event notification to first call. • Ticket quality / Post Incident Quality

Employment Type
Full time
Salary
7,000 - 8,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 4
  • 438
Vodafone

Be part of the team that works on delivering the best Customer Experience to Vodafone Customers in Germany! Get global exposure and learn what from the best as an International Call Center Agent. We promise you what’s more than just a job and a variety of competitive benefits that no other place has to offer.

Employment Type
Full time
Salary
8,000 - 9,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 19
  • 571
Vodafone

Hola Spanish speakers! We're looking for you to join Vodafone International Services as a "Web-chat Customer Care Agent" in the Vodafone Spain Call Center -------------------------------------------------- Hola hispanohablantes! Os estamos buscando para trabajar como “Agentes de Atención al cliente vía Chat” en la cuenta española del VIS (Vodafone International Services)

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 23
  • 869
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