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Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail Welcome the visitors and guide them to inpatients rooms. Overhead for the doctors or employees, if needs.
Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments. KEY ROLE SPECIFIC ACCOUNTABILITIES: Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs. Route calls to relevant Departments and follow-up where necessary. Handles customer complaint professionally and responds with efficient solutions and escalates where necessary. Briefs the Duty Manager on complaints that require management assistance. Generate daily Call Center reports
• Monitor Cash Balances. • Treasury accountants monitor daily cash balances and determine cash requirements needed to cover losses and payments. • Check Invoices, cheques • Treasury accountants verify that invoices and cheques have been paid. • Filling. • Fill all of the documents related to the Financial department (Invoices, Cheques, …. etc.) • Dealing with Bank. • All of the treatments related to the company bank accounts. • Write Financial Data Reports • Treasury accountants write regular reports based on financial data showing incoming and outgoing figures, as well as other relevant information. • Any Task assigned by superior.
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