Xceed Contact Center

Develop and manage the information security program, including policies, standards and guidelines. Develop and manage the information classification process. Initiate, facilitate, and promote activities to foster information security awareness program in coordination with the training department via/using training sessions and all available communication ways. Advise managers and technical personnel regarding the implementation of the specific programs within their areas. Acting as an information security advisor to all the technical personnel. Perform compliance activities to ensure the successful implementation of the program. Serve as a member of the technical advisory committee to evaluate new technology resources for program compliance Act as liaison with Human Resources regarding personnel issues related to information security Work with internal and external auditors and consultants on information security-related audits, risks, and mitigation efforts. “either him or the administrator” Making use of all available resources and tools to continuously manage the risks for devices connected to the firm’s networks. Identify and review security breaches and vulnerability issues regularly. Follow up on the review of all system-related information security plans throughout the organization’s network, and act as a liaison to the information security department. Review and ensure the completeness of business continuity policies and procedures in addition to internal and external audits. Suggest fine-tuning and improvements of the platform and architecture. Checking the success of daily operations on servers. And resolving of daily Audit IBM Q-Radar SIEM

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 6
  • 1545
Xceed Contact Center

Training & OD Supervisor- Cairo / Maadi (Full Time) with the below JD: Develop the company’s annual training and development plan Participate in the process of assessing training and development needs for company employees Design and deliver in-house training programs Apply the company’s criteria to the selection of all internal/external training providers Ensure adherence to the training design/delivery/management process in terms of quality and timelines Evaluate and asses the quality of training delivered by all internal/external training providers and make recommendation regarding their retention Ensure all training & development related documentation such as training materials, trainer CVs, performance planning/appraisal documents, employee development plans are in order and the relevant data is inserted into the HRMS Directly supervise the performance planning/appraisal process ensuring all departments are following the process Provide training and coaching for Appraisers on the performance planning/appraisal process Supervise and participate in the process of preparing/updating company new/current job descriptions Participate in the process of preparing the Training & Development Function budget on an annual basis and ensure the alignment of all training & development related expenses versus the forecasted Analyse and develop recommendations for process enhancements ensuring optimum delivery of training and development programs to the company Plan, schedule, direct and manage the work of the Training & Development team and ensure the transfer of knowledge and experience among them

Employment Type
Unspecified
Job Role / Function
Education/Training
Career Level
Mid Career / Senior
  • 6
  • 1525
Xceed Contact Center

The Senior Sales Executive will focus on lead generation, prospect management, and sales closure. The Senior Sales Executive will research client business referrals, network, and web leads; provide prospective customers/clients with all services offered, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue. Responsible for handling company’s sales and Business -to-Business services to prospective corporates – onshore and offshore. Responsible for implementing plans to achieve pipeline/ revenue objectives. Identifying, qualifying, and securing business opportunities. Actively seek out new sales opportunities through cold calling, networking and social media. Experience with lead generation and prospect management. Have a deep understanding of finance and accounting (FAO), and HR (HRO) outsourcing services. Some experience/ knowledge of robotic process automation solutions. Understanding client needs and offering solutions and support, answering potential client questions and follow up call questions; responding to client requests for proposals (RFPs). Able to professionally and confidentially communicate with C/level executives. Creating informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and events. Collaborating with direct manager on sales goals, planning, and forecasting; maintaining short – and long-term business development plans. Maintain Healthy Pipeline of potential clients and opportunities to ensure business sustainability. Prepare monthly, quarterly and annual sales forecasts. Engage in the preparation of contractual agreements and ensure that they are fully adhered to.

Employment Type
Unspecified
Job Role / Function
Sales & Business Development
Career Level
Mid Career / Senior
  • 3
  • 1475
Xceed Contact Center

Payroll Outsourcing Specialist - Cairo / Maadi (Full Time) with the below JD: Maintains payroll information by collecting, calculating, and entering data. Updates payroll records by entering changes in exemptions, insurance coverage and other benefits for employees. Compile employee time, production, and payroll data from time sheets and other records. Prepares reports by compiling summaries of earnings, taxes, deductions, leave, and other payroll effects. Respond to client inquiries in a timely and professional manner. Provides payroll information by answering questions and requests. Maintains payroll operations by following policies and procedures; reporting needed changes. Preparing ad hoc financial and operational reporting as needed. Maintaining client records, ensuring active payroll hold the most up-to-date information Escalation of client, internal & partner issues via a corrective action request. Maintain employee details database for new and existing staff Assist the payroll team in a variety of administrative and project-oriented tasks. Serve as back-up for payroll processing; check payroll reports and payroll related entries as required.

Employment Type
Unspecified
Job Role / Function
Human Resources/Personnel
Career Level
Entry Level
  • 4
  • 1542
Xceed Contact Center

Personnel Coordinator - Cairo / Maadi (Full Time) with the below JD: Update the HRIS system with basic information of all new hires to be reflected on the monthly payroll File all new hires applications, offer letters & staff requisitions in addition to update the existing files according to the changes Ensure the timely and accurate update of all attendance and vacation records for all employees Support in the preparation of all documents required for new employees orientation

Employment Type
Unspecified
Job Role / Function
Human Resources/Personnel
Career Level
Entry Level
  • 9
  • 1582
Xceed Contact Center

System Administrator- Cairo / Maadi (Full Time) with the below JD: Installing, configuring and managing windows server Creating and troubleshooting published websites hosted on IIS servers Managing domain users’ accounts by adding/deleting/modifying accounts Provide support for end users through incident system or the daily mails and troubleshoot issues to provide Tier III/other support per request from various constituencies Managing Microsoft infrastructure services (Active Directory, Exchange, DNS, DHCP, Print Server, SharePoint, Hyper-V, WSUS, TMG and System Center Suite) SharePoint administration and site collections management Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Implementations of fault tolerance and disaster plans for the managed services to repair and recover from hardware or software failures Knowledge in Symantec products (AV Endpoint, DLP, PGP and Bluecoat) management servers Configure / add new services if needed and apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities Administrating Office 365 and managing hybrid environment Daily follow up on the system activities, verifying the integrity and availability of all hardware, server resources, systems, reviewing system and application logs, and verifying completion of scheduled jobs Contribute to and maintain system standards and engineering of SA-related solutions for various project and operational needs Research and recommend innovative, and where possible automated approaches for system administration tasks. Reviewing security alerts to identify any possible intrusions

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Entry Level
  • 6
  • 1701
Xceed Contact Center

IT Help Desk Specialist - Cairo / Maadi (Full Time) with the below JD: Respond to technical requests assistance in person, via phone or service desk application. Diagnose and resolve technical hardware and software issues Provide help desk support and resolve problems to the end users maintaining their satisfaction. Research questions using available information resources (service desk knowledge base). Advise user with appropriate action through troubleshooting steps. Follow help desk procedures. Log all help desk activates & incidents. Redirect problems to appropriate team. Identify and escalate situations requiring urgent attention. Provide support physically in site whenever possible.

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Entry Level
  • 25
  • 2025
Xceed Contact Center

Projects’ Engineer - Cairo / Maadi (Full Time) with the below JD: Interface with customer (internal or external) and team to clearly define overall objectives, scope, project deliverable and milestones, and key risk areas. Initiate and deliver projects to fulfill customers’ requirements Review project proposal or plan to determine time frame, procedures for accomplishing project, staffing requirements, and allocation of available resources to various phases of project Maintain a constant communication channel with the client to review project updates Ensure that project plans are updated and signed off as needed. Obtain sign-off from clients on project plans and periodically review project updates to ensure agreement between customer and Xceed. Assign duties and responsibilities to project staff based on the work plan, and follows up the accurate implementation. Establishes work plan for each phase of project, and arranges for recruitment or assignment of project personnel. Organize and follow-up the activities and work of the project team to ensure that project activities are carried out and implemented in line with the agreed project plan. Coordinate with the concerned departments to allocate project team members Ensure projects achieves its intended outcomes through scope, time, quality, resource, and cost management Ensure project deliverables adhere to quality standards. Implement and execute project plans using appropriate resources ensuring that project objectives are achieved as laid out in the project plan and within the set quality standards. Generate projects status reports. Coordinate and act as the focal point with other functional areas as required by project. Establish project communication plan across all involved functions and stakeholders and follow-up with them to ensure the achievement of project objectives. Administer appropriate handover procedures to Operation Manager when the project reaches the stability phase ensuring the smooth transition from project to live phase.

Employment Type
Unspecified
Job Role / Function
Engineering
Career Level
Entry Level
  • 5
  • 1502
Xceed Contact Center

Support the management with all necessary information, planning models and scenarios to facilitate the decision-making process. Analyze the historical data to forecast and create staffing scenarios for inbound and outbound business functions. Workforce planning and scheduling for all operational accounts, from long term plans to the minutes intraday level. Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing issues. Track, maintain, and document attendance, leaves and absenteeism of Xceed CSRs. Update HR and finance with attendance, absenteeism, and overtime. Control leaves balance and reserve annual leaves for Xceed CSRs. Maintain Operation headcount and headcount related issues. Report absenteeism and attrition figures of Operation to the concerned parties.

Employment Type
Unspecified
Job Role / Function
Research
Career Level
Mid Career / Senior
  • 6
  • 1594
Xceed Contact Center

French Call Center Agent-(Full Time) Smart Village Receive customer complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtime

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 3
  • 1548
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